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Job Description
Job Title Customer Service Representative
Reports To Customer Service Manager
Number of Direct Reports None
Revenue Responsibility N/A
Budget Responsibility N/A
Position Location Insert Location
US Classification Non-Exempt
Job Summary: The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine customer orders, inquiries, and/or customer issues related to orders. The CSR maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.
Major Job Responsibilities: Business Excellence
People and Culture
WestRock values
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Job Description
Critical Skills / Capabilities:
Technical Skills:
Other Qualifications: To perform the duties of the job, this role requires:
Work Environment:
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Job Description
Experience:
Education:
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Job Type: Full-time
Pay: $39,000.00 - $59,000.00 per year
Benefits:
Shift:
Work setting:
Education:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$58k-75k (estimate)
04/26/2024
06/10/2024
The job skills required for CSR - Customer Service Representative include Customer Service, Problem Solving, CSR, Microsoft Office, Customer Satisfaction, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR - Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR - Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR - Customer Service Representative positions, which can be used as a reference in future career path planning. As a CSR - Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR - Customer Service Representative. You can explore the career advancement for a CSR - Customer Service Representative below and select your interested title to get hiring information.