Position Summary:This position is responsible for daily help desk support maintenance, including managing advertised support hours and oversight of the workflow for support issue resolution. RESPONSIBILITIES:One must be able to perform the essential functions of the job; which include, but are not limited to the following (Other duties may be assigned to meet business needs):Support all technology needs for executive leadership and user base in our NYC corporate headquarters.Display world class customer focused IT support by developing and maintaining relationships within the business at all levels.Perform daily checks on all open executive issues and communicating ongoing status as needed.Train executive/administrative assistants on the operation of key technology systems located in the office including video conferencing and telephony.Recommend innovative technologies that benefit the company such as process improvement, automation and new hardware/software.Assist in the evaluation of new technology products based on industry best practices and methodologies.Resolve complex issues, troubleshoot user problems at the desktop, and/or provide phone/remote support to diagnosis remote customer issues.Install, support, and provide end user training for Apple iOS platform.Correct hardware problems with supported desktops, laptops, and peripherals by coordinating support with OEM vendors and other internal IT support teams.Ability to explain complex issues in an easy-to-understand manner (communicate both technically and non-technically).Develop, document, implement, and maintain standard operating procedures.Provide timely remote support for traveling executives.Enhance value and disruption by confidently communicating with senior executives.After hours, weekend, and holiday work may be required depending on work volume, outages, and emergency situations.QUALIFICATIONS: Education and/or Experience · Associates or Bachelors’ degree preferred· 4 years of relevant experience is required TechnologyHighly proficient in Windows 10/Windows 11 Operating SystemHighly proficient in Microsoft Office SuiteKnowledge of cloud-based technologies including Office365Fundamental knowledge of computer networking including firewalls & VPNWorking knowledge of printer/copier hardwareWorking knowledge of AV technologiesPHYSICAL DEMANDS:(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). Able to physically perform the following duties for prolonged periods of time:Unassisted lifting up to 50 pounds.Bending, Walking, Kneeling, Stretching.Able to work on step ladders or extension ladders up to 30 feet.Able to work in confined spaces, indoors and outdoors in all climates, and unclean environments with fumes, dust and poor ventilation while adhering to company safety requirements and programs.