Position Summary:  This position is responsible for the daily management of the Lifesigns staff, process efficiency, policy oversight, supply management, and patient relations. Work is performed under the general direction of the Director of Operations.

Essential Duties and Responsibilities:

• Oversees daily operations of the clinic staff.
• Ensures staff achieves targeted goals.
• Resolves any issues relating to staff and their performance. Consults with Director of Operations and Human Resources before any disciplinary action is issued.
• Functions as liaison between staff and physicians and other locations.
• Develops a unified staff to ensure overall success of clinic.
• Develops new processes to maintain efficiency.
• Monitors staff on a daily basis for adherence to policies, procedures and processes. Maintains time and attendance records for staff.
• Recruits new staff, as needed, in conjunction with Director of Operations and HR. Maintains compliance of all federal, state and local regulations including OSHA.
• Ensures that procedures that have been developed are implemented at the Lifesigns locations.
• Keeps Operations Director informed of any issues relating to patient satisfaction, staff satisfaction, and any other operational issues.
• Maintains inventory levels of office and other supplies.
• Tracks and approves invoices and expenses with the goal of adhering to the approved budget
• Attends staff meetings and management training sessions, as required.
• Assists in various areas of the clinic, when necessary.
• Assists physicians with any special needs that may arise.
• Maintains a professional approach respecting the dignity and confidentiality of employees, managers, patients and vendors.
• Performs all other duties, as assigned.
• Interfaces internally with the Medical Director and Director of Operations

Qualifications/Experience:

Minimum of 1-2 years supervisory experience in a physician/clinic setting or 5-7 years related experience or equivalent combination of education and experience. Knowledge and experience in a clinical environment required. Must have a demonstrated ability to handle multiple priorities, relate effectively and get results through others. 

Must have excellent organization and follow-up skills; excellent verbal and written communication skills, excellent problem-solving skills, ability to organize and prioritize work assignments; ability to handle multiple priorities in a fast-paced environment; ability to analyze situations and respond in a timely manner; ability to participate in multi-functional teams; ability to establish and maintain effective working relationships within West Cancer Center; ability to establish and implement new processes. Must be proficient in computer applications including Word, Excel, PowerPoint and e-mail. Additional hours may be required.

Work Environment/Physical Demands/Travel:

• Typical clinical environment with moderate noise level.
• Ability to sit, stand, walk, reach, climb or balance, stoop or crouch, use hand/wrist, talk, see, and hear for extended periods of time.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
• Travel may be required.