About the Role:

The ideal candidate will have a cheerful disposition, contagious personality, strong communication skills, and present a very polished, professional image to members and visitors alike. This candidate should be articulate and organized with the ability to multi-task in a fast-paced business environment. We’re looking for a quick-learning self-starter that thrives in an ever-changing, fast environment.

This position is the first impression and front face of Werkstatt360. The Front Desk Specialist is the person that makes everyone feel welcome when they walk into the building. This individual must have great communication skills with the ability to navigate multiple personalities with ease, including working through challenging customer service situations with grace and respect. This role requires wearing many hats and strong multi-tasking skills. The Front Desk Specialist must be detail-oriented but can also see who’s coming from a mile away.

The Front Desk Specialist serves as the social chair for the business while organizing and planning social and networking functions for members in the center. This position also serves as the liaison between our members and our IT company; a strong aptitude for technology is necessary.

Responsibilities include:

• Greeting guests and members entering and exiting the building with a welcoming, cheerful “hello” and smile.
• Answering the phones and routing calls as needed.
• Signing for deliveries and receiving and sorting mail and packages to their internal destinations.
• Managing social media platforms of Facebook, Instagram, LinkedIn and email marketing.
• Perform move-in/move-out functions for all member setups and move-outs.
• Troubleshoot and resolve member technology issues with professionalism and patience.
• Conduct sales tours in absence of the General Manager to execute sales strategy and maintain high occupancy.
• Inputting and maintaining accurate data across software platforms
• Management of local vendors
• Ordering and maintaining office supplies and inventory.
• Maintaining shared space cleanliness.
• Assisting General Manager as needed in planning and executing events.
• Works alongside the General Manager to develop connections between members, including member introductions, event support, email, and sales strategies

What’s Required:

• 1-2 years of work experience in sales, hospitality, social media, or customer service.
• Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
• Exceptional organizational and multi-tasking experience.
• Experience learning new software programs and a high comfort level around new technologies.
• Strong knowledge of Social Media platforms (text, image, and video) for marketing purposes is a plus.
• Good written and verbal communication and interpersonal skills
• Knowledge of working within a CRM

Candidates with experience in hospitality and multi-family are encouraged to apply.

About Werkstatt360

We are located Green Hills, Nashville, one of the fastest growing cities in the U.S. and where you can find some of Nashville’s most desired homes. Conveniently situated just 20 minutes from downtown Nashville; Werkstatt360 is less than 35 minutes from Nashville International Airport (BNA).

Enjoy views of rolling hills while being 1 mile from I-440, The Mall at Green Hills, shopping, hotels, restaurants, fitness centers and direct access to all major transportation corridors. You will enjoy being in the center of the business district while not paying the typical associated costs.

Our flexible terms allow your company – large or small – to start up and establish your business locally, quickly and affordably. Werkstatt360 distinguished reception area welcomes visitors to a first-class workplace environment. Our professional staff is dedicated to meet all of your needs and excited to help drive your business forward.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Sales: 1 year (Required)
• Hospitality: 2 years (Required)
• Social media marketing: 2 years (Required)
• Front desk: 2 years (Required)

Work Location: In person