129 Front Desk Agent Jobs in Nashville, TN
Northwood Hospitality is Hiring a Front Desk Agent Near Nashville, TN
Front Desk Agent at Conrad Nashville
Through bold design and purposeful service, Conrad Nashville gracefully blends urban sophistication with refined elegance to create a luxury retreat within the bustle of the city. With an emphasis on top-tier service, standout amenities and thoughtfully curated partnerships, Conrad Nashville elevates the guest experience for today’s sophisticated sightseer.
Job Summary: Greets and registers guests, providing kind, attentive, authentic, and courteous service. Welcomes all guests to conduct arrival and departure via POS. Offers and promotes all hotel services, amenities, and upsells products to our guests, offers clear communication and the ability to actively listen with empathy. Resolves guest challenges throughout their stay in our hotel, with empowerment to exceed expectations in line with company goals, objectives, vision, and values of The Conrad Nashville.
If you were hired on or before July 31, 2022, you will be eligible for an Opening Bonus as part of our opening team!
Key Responsibilities:
Able to offer guest suggestions for appropriate local entertainment in Nashville
Follows and offers a consistent authentic delivery of Forbes Service guidelines for excellence
With empowerment to resolve any guest concerns, shows empathy, offers apologies, and demonstrates good listening skills with the ability to resolve concerns in a proactive manner, or seek guidance to do so.
Upholds all procedures for VIP guests, security protocol, and safety of all
Must possess the ability to post and balance all levels of charges efficiently and accurately
Comply with all systems and procedures trained by Front Office Manager, as Rebates, Upgrade, Cash handling Procedures & all operational POS systems & hotel technology
Promotes HHonors, as to ensure benefits are promoted and enrollments achieved, following all guidelines as trained
Consistently demonstrates positive body language, a clear telephone voice with the ability to show empathy, kindness, and pro-active thinking in line with Conrad Nashville service excellence
Remain calm and alert especially during emergency situations and heavy hotel activity.
Education and Experience:
Minimum of two (2) years experience in customer service
High School Diploma or GED Equilvant
Knowledge of Hilton systems preferred
Luxury hotel experience preferred
Cash handling experience
Skills & Abilities:
Detail Orientated
Strong Customer Service Focus
Excellent verbal communication skills
Basic computer and math skills
Physical Requirements:
Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual activity.
Must be able to lift up to 25 lbs. on a regular and continuing basis.
All team members must maintain a neat, professional, clean, and well-groomed appearance.
Benefits:· 401k after 90 days, fully vested, company match to 3%
· Medical (4 plan choices)
· Dental (2 Plan choices)
· Vision
· Employee Assistance Program (EAP)
· Flexible Spending Account (FSA)
· Awesome Paid Time Off policy
· Hilton Discounts Worldwide
· Northwood Hospitality Discounts
· Free Parking
Job Summary
Full Time
Investment Management
$25k-33k (estimate)
04/11/2023
05/12/2024
northwoodhospitality.com
Denver, MO
<25
Investment Management
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The job skills required for Front Desk Agent include Customer Service, Front Office, Cash Handling, Listening, Verbal Communication, Employee Assistance Programs, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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