About this role:
Wells Fargo is seeking a Lead Business Accountability Specialist to support the Home Lending Change Management Internal Review & Governance team within the Strategy, Transformation and Customer organization. This team is responsible for monitoring the performance of the Home Lending change management process in alignment with Enterprise Change Management (EMC) and Technology policy and procedure. This team serves as a central point of coordination for all Independent Risk Management (IRM), Control, Audit and internal review teams ensuring alignment with all internal policy and procedure requirements in partnership with other change management stakeholders. Coordinate audits and internal reviews, provide oversight for Home Lending Change Management performance controls, corrective actions and responding to inquiries for other processes pointing to Home Lending Change management for control or evidence for their review.
In this role, you will:

• Establish and maintain effective relationships with Home Lending senior leaders and decision makers.
• Support development of root cause research and business care for proposed technology, product, staff, and structure changes, including researching cost estimates
• Identify and recommend opportunities for process improvement, mitigation, and control opportunities.
• Help establish standards for measuring performance against process requirements using formal performance measures and methods.
• Ensure development of metrices that provide data for future improvement opportunities.
• Ensure appropriate application of performance statistical approaches to identify key factors or evidence of performance change.
• Making decisions in a complex and multi-faceted situations requiring understanding of change management and product work areas and responsibilities, consulting with members of the product teams, Home Lending Change Management leadership and other groups such as Technology, Enterprise Change Management, Business Process to drive change management initiatives supporting Home Lending

Required Qualifications,

• 5 years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Experience with Business Execution, Implementation, or Strategic Planning experience
• Advanced Microsoft Office skills

• Excellent verbal, written, and interpersonal communication skills.
• Excellent organizational and time management skills with the ability to prioritize work, process multiple tasks simultaneously, identify stakeholders, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Proven ability to use independent judgement to drive solutions.
• Strong analytical skills with high diligence and accuracy
• Ability to articulate complex concepts in a clear manner.
• Strength in speaking with candor and credibility challenging others to do and be their best.
• Experience and interaction with internal audit/testing functions.
• Experience with exam management activities.
• Experience with SHRP, the Issue Management Policy, and Corrective Action management.
• Strong knowledge of the Wells Fargo risk framework highly desired
• Capability of working in a rapidly changing, highly complex matrixed environment

Job Expectations:

• This position offers a hybrid work schedule. (minimum of 3 days per week in one of the office locations listed). Telework or remote work setting is not available.
• Charlotte, NC - 1525 W T Harris Blvd
• Des Moines, IA- 800 Jordan Creek Pkwy, W
• Minneapolis, MN- 300 S Hwy 169 S.
• Tempe, AZ- 100 W Washington St.
• San Antonio, TX 4101 Wiseman Blvd Bldg. 110
• Preferred location(s) listed above. Relocation assistance is not available for this position.
• This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
• This position is not eligible for Visa sponsorship.

• Job Posting may come down early due to volume of applicants : 2/13/2024

Posting End Date:
15 Feb 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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