Job Title: Customer Service Representative
Location: Vicksburg Video, Inc.-Vicksburg, MS
Department: Administration
Reports To: Office Manager
Job Summary:
To answer incoming customer telephone calls and then sell services to meet marketing goals,
complete orders, and provide excellent customer service. This position is also cross-trained for
other office positions. He/she is supervised by the Office Manager.
Job Duties:

Provide excellent customer service at front counter and on the phone.

Ability to understand and explain customer billing, work orders, service calls, services,
customer premise equipment, privacy and other various processes.

Take payments and record payments in customer accounts.

Sell services in order to reach marketing goals.

Fulfill customer orders and retain existing customers.

Resolve all customer issues in a professional manner.

Inform management of any customer service issues.

Perform any special tasks requested by management in order to maintain operations or
achieve a specific end to a task.

Perform troubleshooting of TV equipment problems and discuss cable television equipment
operations with the customer at front counter

Ability to lift cable equipment to issue to customers (approximately 5lbs per box)

Perform any special tasks requested by management in order to maintain operations or
achieve a specific end to a task.

Maintain cash control of cash drawer

Maintain privacy of customer accounts
Job Specifications:
Education: High School Graduate or GED
Experience: Customer Service, Business Administration, Sales, and Telemarketing
Knowledge:

Excellent verbal communication skills

Money management/counting skills

Expertise in customer problem solving

Meeting customer satisfaction
Working Conditions:
Office Environment; regular business hours except for special requests by management. Smoke
Free Environment.

Rev. 4/23

Other: Successful candidate must pass random drug screenings throughout employment.
Candidate must have reliable transportation to and from work.
Acknowledgment:

The above statements reflect the general details considered necessary to determine the essential

functions of the position identified and shall not be construed as a detailed description of all work

requirements inherent in the position. I may be required to perform additional tasks necessary to

meet the standards of quality and care.

I acknowledge that I have read and understand this position description and have had the

opportunity to ask my supervisor about any points I needed help understanding. Therefore, I

hereby state that I can perform the essential functions of this position with or without reasonable

accommodation.

Apply online at the link below:
https://jobs.wehco.com/application/cable/
Email resume to: ddeem@wehco.com
Vicksburg Video, Inc.
900 HWY 61 North
Vicksburg, MS 39183

VICKSBURG VIDEO, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.
VICKSBURG VIDEO, INC. DOES NOT DISCRIMINATE BASED ON RACE, COLOR, RELIGION,

NATIONAL ORIGIN, AGE OR GENDER. APPLICANTS MAY NOTIFY THE EEOC, FCC, OR OTHER

APPROPRIATE AGENCY IF THEY FEEL THEY HAVE BEEN DISCRIMINATED AGAINST.

Rev. 4/23