8 Technical Support (Software) Jobs in Lehi, UT
Weave is Hiring a Technical Support (Software) Near Lehi, UT
Job Description
Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer's needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner.
In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave software works. We will train you on how to triage, direct, and manage customer requests for both product and technical software support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service.
- Reports to the Software Support Manager
- This position can be hybrid, in-office, or work-from-home (within the state of Utah)
- Full-time positions only (40 working hours between 6am-6pm M-F)
What you will own
- Ability to work in a fast-paced, busy Customer / Tech Support team
- Ability to multi-task to drive an amazing customer experience that makes our customers smile
- Resolve issues with basic troubleshooting
- Save the day for our customers
What you will need to accomplish the job
- Minimum of 1 year of Customer Support experience
- Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
- Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues
- Must be hungry to learn, caring towards others, and creative in your problem solving
What will make us love you
- Previous Phone Support experience
- Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved
- Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone, chat and/or email channels
Weave is an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics.
If you have a disability or special need that requires accommodation, please let us know.
Job Summary
Full Time
$35k-45k (estimate)
04/29/2024
05/12/2024
weaveinc.org
SACRAMENTO, CA
100 - 200
1978
Private
BETH HASSETT
$10M - $50M
Retail
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The following is the career advancement route for Technical Support (Software) positions, which can be used as a reference in future career path planning. As a Technical Support (Software), it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support (Software). You can explore the career advancement for a Technical Support (Software) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
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Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Technical support can use a variety of monitoring tools, both offensive and defense.
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Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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They help resolve hardware, software and other technical problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
There’s no one size that fits all flow chart to describe how all companies should structure their technical support.
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Others have a robust and organized network ready to deploy for technical support.
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Understand the customer’s grasp of technology.
03/31/2022: Denver, CO
Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.
