Scope of Work:

Responsible for initiating and coordinating the clerical functions required in effective implementation all administrative duties and policies associated with field service, sales, and parts departments to meet the requirements of the Field Services Department of WPI and clients.

Primary Job Responsibilities:

• Interpret policies and procedures as established by superiors.
• Records all requests for field service within established territories.
• Maintains contact with field tech, received and dispatched tech in emergency situations.
• Review and resolve inventory issues.
• Assist in making necessary decisions for daily operations.
• Report problems or issues to Regional Field Service Manager and or Regional Manager.
• Perform necessary tasks for Field Services and Parts Department.
• Promote good welfare among the company and its’ divisions.
• Perform other duties as assigned.

JOB REQUIREMENTS

Minimum Qualifications:

• Must have 2 years previous experience in a Service Department environment.
• High School Diploma G.E.D., some technical training preferred.
• Prefer bi-lingual (English-Spanish) speaking and writing skills.
• Mechanical background or knowledge preferred.

Requirements: Knowledge, Skills, and Abilities (KSA’s)

• Must have knowledge of the following: natural gas engines, i.e. Waukesha, CAT, Cooper, Clark and MEP.
• Must have a current driver’s license and proof of insurance.
• Must be able to pass and maintain drug and alcohol testing requirement as outlined by the Department of Transportation.
• Must be computer literate and proficient in a Windows environment (MS Word, Excel, PowerPoint and Outlook).
• Must be dependable and work independently.
• Must have dependable transportation. (ONLY IF JOB REQUIRES)
• Must be able to lift 50 pounds. (ONLY IF JOB REQUIRES)
• Must be able to bend and twist several times a day. Must be bondable.
• Must have the ability to work flexible hours, days, nights and weekends (as necessary).
• Must promote and maintain a clean, neat and safe work environment.
• Must have the ability to travel and stay overnight.
• Must have the ability to supervise and motivate others.
• Must have the ability to effectively evaluate others.
• Must be able to remain calm in stressful situations.
• Must be able to furnish all the necessary hand tools and pneumatic accessories that will be used in their day to day activities, along with a tool box for storing.

Working Conditions:

• Typical hours of work Monday through Friday; 8m. to 5 p.m.
• Weekend hours as necessary.