Key Duties and essential functions:

• Work closely with Inside Service Coordinator to obtain detailed description of required field service and requested service date/time.
• Work closely with Project Managers (PMs) to review equipment items, process description and requested service. Discuss daily progress of startup and determine the method to address any related problem areas.
• Schedule Service Techs to ensure Customer/PM requested dates/times are satisfied and verify project is ready for startup.
• Provide Service Tech with adequate and appropriate manpower, tools, manuals, software, programs, etc. to complete requested service. Communicate the schedule with Customer/PM.
• Ensure Service Techs provide a daily detailed description of Field Service Tech's work performed. Discuss unresolved issues with Inside Service Coordinator/PM.
• Assist Service Techs with technical support (verbal and on-site) for equipment and software issues.
• After-Service follow up with Customer.
• Assume responsibility to resolve difficult unsolved service issues with on-site assistance to Service Techs, Project Managers, Company Managers, Factory Representatives, etc.
• Implement and ensure a system of detailed record keeping on equipment during startup and service to include standard startup forms, equipment records, service history & issues on an equipment by equipment basis.
• Implement ongoing training for Service Techs to ensure they are able to complete work required onsite.
• Develop inventory list of parts, tools, instruments, communication equipment, computers, software and hardware devices required by Technicians to perform assigned tasks.
• Maintain a qualified and competent field service team to further the continued success of Haynes Equipment Co.

Required Qualifications

• High School graduate
• Prior experience not required, on-job training will be provided.
• Experience with managing projects
• Good verbal and written communication skills.
• Good interpersonal skills: able to work well with a wide range of people.
• Strong organizational and time management skills.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Good follow through on projects and deliverables.
• Good analytical skills.
• Good problem-solving skills.
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
• Strong sense of customer service.
• Proficiency with personal computer.
• Able and willing to continue business and human resources knowledge development.
• Proficiency with personal computer.
• Able and willing to continue business and human resources knowledge development.