Overview

Wyatt Technology is seeking a dynamic individual to fill the role of Inside Sales Account Manager

This position is primarily responsible for selling, monitoring and managing in-house standard and customized service contracts to customers nearing product warranty expirations, or who are no longer covered under a warranty. As well as providing guidance to end users on the service offerings available that best fits their business needs.

Responsibilities

• Achieve or exceed the sales budget for service contracts and software support products in the specified accounts and territory.
• Support Agreement Management including: maintenance of all current service contracts, new sales campaign promotions to increase service contract revenue, identification of new benefits that may be added to Support Agreements and Consulting Agreements.
• Develop and execute a strategic territory plan to include the methodology needed to achieve sales growth including: warranty conversion, focus on large key and strategic account contracts, lead generation, nurturing, customer support, and penetration activities at accounts within territory
• Enter and close domestic and international, instrument and service sales orders according to established procedures within CRM and ERP.
• Manage all instruments End of Life activities including: contacting customers when their instrument is reaching Best Effort of Service and End of Serviceability and offering trade-in quotes.
• Strong communication (call/email) customers and field sales teams
• Create quarterly metrics to track contract business status and progress. Assist in the development and implementation of contract performance metrics.
• Manage customer data in CRM including updating service contracts with the appropriate dates, instruments, and data links
• Support field accounts and sales reps by generating new instrument quotes, accessories, software upgrades, IQ/OQ and onsite visit quotes.
• Speak with customers to build rapport in an attempt to promote sales.
• Assist Marketing Department with marketing campaigns and other advertising efforts when needed.

Qualifications

• BS Degree (or higher) in Science, Business or equivalent. Minimum one year experience in inside sales or sales.
• Excellent computer, written and verbal communication skills (Word, Excel). Must be highly organized, good attention to detail, and ability to maintain confidentiality.
• The general base pay for this position ranges from $44,500 to $59,500 per year. Pay is based on several factors including market location, job-related knowledge, skills, and experience #LI-Hybrid

Company Description

A career with Waters / Wyatt Technology

Waters and Wyatt share a science-led heritage and a customer-focused culture, and solving the most critical scientific challenges is a powerful mission that unites us both. We are One Company with One Focus, providing customers with cutting edge technologies and scientific expertise to support the research, development, and delivery of novel therapeutics and next-generation materials. By joining our company, you’ll join a collaborative team of innovators and problem-solvers, a team that is working hard to leave the world better than we found it. We support our employees as they achieve success at work and beyond, realizing rewarding careers, healthy lives, and bright futures. One Company. One Focus.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.