Maintain strong client relations and ensure that event specifications are communicated and executed for a successful event experience for the client and attendees.

Review sales contract as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter. Monitor and enforce program deadline dates and work with client to release meeting space not needed to maximize hotel revenues.

Solicit affiliate business.

Produce and distribute group resumes and communicate any changes updating information to hotel departments.

Detail and Distribute BEO’s for group and affiliates.

Monitor event activities on-site to ensure accurate and timely execution of event arrangements.

Accurately forecast group food and beverage revenues for assigned groups and affiliate business.

Check suite blocks, special room concessions and update group housing coordinator with any changes.

Participate in site visits and planning meetings for upcoming groups and potential affiliate business.

Verify credit information submitted in the account management software system at point of turnover, to include estimated amount of billing, billing type and appropriate contact updating information as necessary until departure.

Participate in Pre/Post-Conference meetings and review bill with client.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

Professionally represent the hotel in community and industry organizations and events.

Participate as a team player with all departments.

Provide constructive feedback to all departments.

Be a leader and a role model to all employees.

Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities:

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Knowledge of types of room set-ups, capacities, relation to type of events, etc.

Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.

Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.

Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.

Ability to assess/evaluate employee performance fairly.

Ability to act independently with minimal or no supervision.

Knowledge of hotel and competitive market.

Must possess basic computational ability.

Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Opera.

Excellent inter-personal and sales-related skills.

Exceptional organizational, supervisory skills.

Exceptional food and beverage knowledge and pricing.