Midea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea with over 200 employees in the US and we are expanding our presence in North America.

Midea America Corp is hiring a After Sales Service Engineer to support Midea Building Technologies (MBT) technical service. MBT strategically places its business concentration on the products, services, and comprehensive solutions of Intelligent Building. Midea MBT has continued with the tradition of innovation upon which it was founded and emerged as a global leader in the HVAC and building management industry. A strong drive for advancement has resulted in an extensive R&D department that has placed Midea MBT at the forefront of a competitive edge. Through these independent projects and joint cooperation with other global enterprises, Midea has supplied thousands of innovative solutions to customers worldwide.

Job Description

- Telephone and email support with deep knowledge for Residential and Light Commercial products, including application of these products

- Support business partners with field reported quality issues resolution including site visit to ensure consumers satisfaction.

- Contact and work with the headquarter engineering and quality departments to analyze the root cause of the issues and ensure appropriate corrective and preventive actions are taken on the product design and/or manufacturing process.

- Develop and provide technical training on new and legacy products for business partners to help them better understand the products and troubleshoot the issues.

- Closely interface or visit business partners in pre-sales or product development stage to have in-depth understanding of their product requirements to help formulate the product specifications.

Job Requirement

- Bachelor’s degree in engineering.

- Good knowledge in HVAC unitary and/or VRF products.

- Min. 3 years of experience in post-sales service or quality in HVAC industry.

- Excellent communication skills, team spirit and customer orientated concept.

- Frequent Domestic Travel (< 40% of time) and Occasional International Travel (<15% of time).

Office Location

Greater Dallas Area, Tx