17 Customer Support Specialist Jobs in La Crosse, WI
WalzCraft is Hiring a Customer Support Specialist Near La Crosse, WI
Employment Type: Full-time
Hours: 8:00 AM – 4:30 PM, M-F
Summary/Objective
The customer support team member interacts directly with our customers via the phone and email. The position follows standard work methods to insure our customers are taken care of in a polite and efficient manner.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Develop a thorough knowledge of all company products, product specifications, applicable software and policies and procedures
- Handling all customer inquiries related to work-in-process, shipment schedules, status of orders, product specifications, product changes, as well as new product introductions
- Facilitating, resolving, and suggesting alternative solutions when necessary to meet customer’s expectations
- Processing orders in an efficient and accurate manner
Competencies
- Attention to Detail
- Organizational and Time Management Skills
- Problem-solving skills
- Professional communication skills (both verbal and written)
- Data entry skills, with a familiarity of computer systems/software
Work Environment
While performing the duties of the job, the employee is exposed to minimal fumes and/or airborne particles. Ability to sit or stand at work station as needed.
Physical Demands
Please note: depending on the specific position, the physical requirements may differ.
Additional Info
Overtime opportunities will be available periodically.
Candidates must have a good work history and references available.
Job Summary
Full Time
Durable Manufacturing
$42k-51k (estimate)
12/16/2023
06/30/2024
walzcraft.com
LA CROSSE, WI
200 - 500
1982
Private
MARC ROTHERING
$10M - $50M
Durable Manufacturing
Related Companies
About WalzCraft
WalzCraft is a custom manufacturer of cabinet doors, drawer boxes, moldings, cabinet components and accessories.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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