3 Customer Experience Manager Jobs in Morris, NJ
Walpole Outdoors is Hiring a Customer Experience Manager Near Morris, NJ
Description
The Customer Experience Manager is responsible for overseeing the daily operations of a D&I location and the associated personnel making sure operations run smoothly and efficiently while providing an exceptional customer experience. These responsibilities are to be managed in such a way as to promote a positive, can-do culture.
Requirements
- Oversee D & I operations
- Schedule Selections and large projects within the scheduling program
- Maintain proper staffing levels sufficient to achieve schedule
- Provide support and training to installers on delivering and installing products to Walpole Outdoors’ standards for quality and service
- Ensure jobs are completed in a timely manner and to customer’s satisfaction
- Review and approve new orders and provide constructive feedback to Sales
- Manage warehouse and/or storage yard, vehicles, and equipment
- Support the local Showroom operation through the regular maintenance of the interior/exterior display
- Inventory Management
- Manage HR and safety for D&I center
- Other duties as assigned
Skills and Qualifications
- Excellent problem-solving and organizational skills
- Computer and ERP proficiency
- Positive outlook and ability to effectively lead others to common goals
- Excellent communication skills with a customer focus
- Ability to understand and lead installation and construction projects, using common retail and light construction business practices
- Staff hiring and scheduling ability
Job Summary
Full Time
Specialty Trade in Construction
$101k-150k (estimate)
12/21/2023
05/12/2024
walpoleoutdoors.com
FOXBORO, MA
200 - 500
1933
LOUIS A MAGLIO JR
$10M - $50M
Specialty Trade in Construction
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About Walpole Outdoors
Since 1933, Walpole Outdoors has been the standard for handcrafted outdoor products, answering the needs of homeowners and professionals alike. The same meticulous attention to detail and timeless good looks is evident in the companys fences, gates, arbors, pergolas, gazebos, outdoor furniture, and more. Today, Walpole maintains its position as the preeminent outdoor products company through a commitment to exceeding customer expectations with new techniques and technologies to ensure that the end result satisfies the most discerning clients. The engineering department at Walpole is the most a...dvanced in the industry. Every order is reviewed by these professionals for manufacturing accuracy. In more technical custom work, engineers use high-tech CAD systems to produce detailed drawings. Customers then have an exact representation of how their project will look when installed. In addition, many Walpole products are offered in wood alternative modern cellular PVC. This long-lasting, low maintenance material has the look and feel of natural wood, yet wont rot, split, or warp. Walpole is the largest fabricator of modern cellular PVC in the country. Walpole also offers a free project consultation. A design representative will visit the customers property, suggest styles that are in keeping with the homes architecture and surroundings, and take necessary measurements.
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The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
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