Salary: $28,542.30 - $38,960.24 Annually
Location : 61 - RANKIN COUNTY, MS
Job Type: Full-Time
Job Number: 9039-0734-20240417ra
Department: 0734 - VETERANS' HOME PURCHASE BOARD
Opening Date: 04/17/2024
Closing Date: 4/24/2024 11:59 PM Central
Agency Minimum Salary: $28,542.30
Agency Maximum Salary: $38,960.24
About the Agency: The Veterans' Home Purchase Board was established in 1936 by an act of the Mississippi Legislature to provide funds in the form of a mortgage loan to veterans in appreciation of the veterans' service to the country. The objective of this program is to provide funds in the form of a loan to ensure that every qualified veteran desiring a single-family home will have assistance through the benefits available through the Veterans' Home Purchase Board without regard to race, creed, color or national origin.
About the Position: This position is available in the Veterans' Home Purchase Board's Loan Servicing department. This position will be responsible for working with the veteran after their loan has closed.The level-three Customer Service Representative position is accountable for providing customer service that requires knowledge of procedures and processes within a specific area or function. At this level, employees provide information, answers, and guidance using technical knowledge acquired through experience. Performance of work requires the employee to organize their work on a daily or weekly basis and exercise independence and judgment that is greater than lower-level positions.
What you'll need to be Successful: The incumbent demonstrates the ability to research, clarify, explain, and resolve non-routine issues. Employee would be expected to be organized, communicate effectively, have a basic understanding of the mortgage loan process, be willing to learn, remain positive, be a team player and have a desire and ability be timely and meet deadlines. Integrity and confidentiality are required.
Preferred Qualifications: Typically requires High School Diploma or equivalent and 3-6 years of experience.Agency requirements:Must have a valid driver's license. Agency prefers:Experience with loan servicing software and forms. Experience with the State of Mississippi's MAGIC accounting system. Experience with Microsoft Office products, specifically Excel and Word. General knowledge of computers and other computer type equipment used in the course of day-to-day business
Characteristics of Work

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Health/Prescription Insurance Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick Leave Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01

How many years of relevant experience do you have? (Refer to the job posting for an explanation of relevant experience.)

• No experience
• 1 year of experience
• 2 years of experience
• 3 years of experience
• 4 years of experience
• 5 years of experience
• 6 years of experience
• 7 years of experience
• 8 years of experience
• 9 years of experience
• 10 years of experience
• More than 10 years

02

What is the highest level of education (or semester hours of college) you have completed?

• None
• GED or High School Equivalency Diploma / High School Diploma
• 30 semester hours
• Associate's Degree / 60 semester hours
• 90 semester hours
• Bachelor's Degree
• Master's Degree
• Specialist Degree
• Doctorate Degree

Required Question