19 Customer Service Representative I Jobs in Jackson, MS
Randstad is Hiring a Customer Service Representative I Near Jackson, MS
job summary : Responsibilities :
Responsibilities :
- Position is responsible for answering incoming calls from providers and members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
- Responsibilities are to resolve basic types of customer service inquiries including : benefits, eligibility, member material requests, provider look - up and authorization calls.
- May also need to locate Explanation of Benefits (EOB) and participate in proactive outbound call program (i.e., welcome calls) to ensure customer satisfaction, when applicable.
- Must be able to quickly and accurately identify and assess individual provider and member needs and take appropriate action to satisfy those needs, solve problems systematically, use sound business judgment, and follow through on commitments.
Need to be able to respond to customers in a polite and courteous manner, especially in stressful situations, project patience, empathy, caring, and sincerity in voice tone and words, establish rapport over the phone.
Skills : Follow-up, Telephone Etiquette, Active Listening Experience : Experienced3 year(s)
responsibilities :
- Position is responsible for answering incoming calls from providers and members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
- Responsibilities are to resolve basic types of customer service inquiries including : benefits, eligibility, member material requests, provider look - up and authorization calls.
- May also need to locate Explanation of Benefits (EOB) and participate in proactive outbound call program (i.e., welcome calls) to ensure customer satisfaction, when applicable.
- Must be able to quickly and accurately identify and assess individual provider and member needs and take appropriate action to satisfy those needs, solve problems systematically, use sound business judgment, and follow through on commitments.
Need to be able to respond to customers in a polite and courteous manner, especially in stressful situations, project patience, empathy, caring, and sincerity in voice tone and words, establish rapport over the phone.
qualifications : Experience
Experience
- Experienced
- 3 years
Education
- Bachelors skills :
- Follow-up
- Follow-up
- Telephone Etiquette
- Active Listening
Job Summary
Full Time
Business Services
$32k-40k (estimate)
04/05/2024
06/04/2024
randstad.com
NUNGAMBAKKAM, TAMIL NADU
>50,000
1960
VISWANATH PUDUKKOD SUBRAMANIAN
$200M - $500M
Business Services
Related Companies
The job skills required for Customer Service Representative I include Customer Service, Customer Satisfaction, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.
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