28 Technical Service Representative (TSR) Jobs in Jackson, MS
Customer Engineering Services (CES) -cesservice is Hiring a Technical Service Representative (TSR) Near Jackson, MS
What You’ll Do…
You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you’ll be an important part of what works which includes:
- Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution
- Installing and removing equipment
- Technical and Mechanical Troubleshooting
- Installing equipment modifications as needed
- Working closely with and developing strong business relationships with the customer and client personnel
- Conducting informal operator training as needed to improve machine performance
- Completing all required reporting procedures related to the maintenance and repair of the equipment
- Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance
- Using good business judgment in your daily operations to minimize operational expenses
Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required
About CES
Work Authorization
Requirements
- Prior experience in diagnosing and repairing equipment failures preferred
- Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)
- The ability to relate to customers in a professional and courteous manner
- Good written, verbal, and listening skills
- Good time-management skills
- Ability to work independently and as a team
- Ability to perform timely and accurate reporting
- Ability to work unplanned extended workdays based on business needs
- Ability to work with mobile devices ie: smartphones
Requirements
- High School Diploma or General Education Degree (GED)
- Technical school courses OR 3-5 years experience with servicing equipment (a plus)
- Understanding of mechanical operations, computers/software, and hands-on break/fix repair
- Basic Computer and Mathematical Skills
- Ability to adapt to ever-changing environments and work assignments
- Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory
- Maintain professional appearance based on Company policy
Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.
Benefits
- Paid Time Off which includes vacation, sick time, and paid national holidays
- Comprehensive insurance offerings including Health, Dental, and Vision
- Company Paid Short Term/Long Term disability
- Company Paid Life Insurance Policy
- Plan for your future with our 401(k) plan and take advantage of company matching
- Competitive Salary
- Company vehicle provided
- Company provided Tool Kit, Cell Phone, and Laptop
- Company Credit Card
Job Summary
Full Time
$50k-61k (estimate)
04/26/2023
05/11/2024
The job skills required for Technical Service Representative (TSR) include Customer Service, Written Communication, Planning, Futures, Time Management, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Service Representative (TSR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Service Representative (TSR). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Service Representative (TSR) positions, which can be used as a reference in future career path planning. As a Technical Service Representative (TSR), it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Service Representative (TSR). You can explore the career advancement for a Technical Service Representative (TSR) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Representative job description and responsibilities
Technical service representatives help customers resolve technical problems associated with a product or service.
04/08/2022: Spartanburg, SC
Technical service representatives need to be current on technological developments and trends to be effective on their job.
02/01/2022: Lowell, MA
Technical service representatives maintain record of call transactions using computer systems and special tracking software.
03/25/2022: Florence, SC
People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.
01/24/2022: Cedar Rapids, IA
Guidance of the users to support them in becoming more productive.
04/12/2022: Lansing, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Representative jobs
Understand the customer’s grasp of technology.
02/04/2022: Richland, WA
Have a clear escalation pathway.
03/25/2022: York, PA
Ability to use positive language.
03/05/2022: Biloxi, MS
Consider a professional certification.
02/17/2022: Alamogordo, NM
Create a Service Catalog Template.
01/31/2022: Sioux Falls, SD
Step 3: View the best colleges and universities for Technical Service Representative.
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