Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S. We currently have a career opportunity for a (Part-Time) Customer Relations Support (Photo) Specialist in the Alexandria, Va area.

This is an entry-level, field service position that is critical to our business. They provide support on multiple projects with a focus on merchandising, sales & marketing support, equipment exchange, customer training, product and site aesthetics, and project-related services. We count on our team to provide quality services to all CES customers.

You will have the opportunity to join a team of service representatives who provide best in class levels of customer service by:

• Traveling to multiple customer locations on a daily basis
• Interacting with customer’s employees, their management personnel and their customers daily
• Adhering to program directives as communicated by the client and management
• Scheduling customer visits ensuring that projects and visit goals are completed timely
• Providing Sales and Marketing Support to customer
• Providing customer training as required
• Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities
• Evaluating equipment condition
• Conducting site surveys and audits
• Utilizing a phone application ticketing system to record daily activities
• Interacting and working with internal field representatives
• Maintaining a professional appearance based on Company policy

Requirements

• Prior experience in retail, merchandising, field service, or customer service preferred
• The ability to relate to customers in a professional and courteous manner
• Excellent written, verbal and listening skills
• Excellent time-management skills
• Ability to perform timely and accurate reporting
• Have a valid driver’s license and proper documentation to travel when applicable

• A motor vehicle record in good standing
• A dependable vehicle with the ability to travel extensively
• Possess basic computer, mobile device, and web-based applications skills
• The ability to maintain excellent attendance and adherence to assigned work schedules
• The ability to lift up to 50lbs several times during the day
• High School Diploma or GED (formal training/technical school courses a plus)
• Demonstrate good technical aptitude
• Ability to adapt to ever-changing environments and work assignments

Benefits

• Company Cell Phone Provided
• Mileage reimbursement