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The Walman Optical Company
Office / Customer Service Supervisor
West Des Moines, IA 50265
We are currently seeking an Office / Customer Service Supervisor for our Optical Lab located in West Des Moines. This is an excellent opportunity to join our TEAM We are the #1 independent optical wholesaler in the U.S.! Job Summary
Supervise and manage to a high level of efficiency the Office / Customer Service area of the branch. This position is responsible for the training and monitoring of employees activities of all tasks in the area.
Further responsibilities include : scheduling vacation, employee hours and for maintaining attendance and morale in the department.
Position Specifics :
Experience / Qualifications
Benefits
We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value.
Each of our businesses is guided by the same core principles and single vision : to be the most trusted business partner in the industry.
Our core values respect our employees worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.*
If you are interested in becoming part of the Walman Team please apply online today.
The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO / Affirmative Action Employer / Protected Veteran Status.
The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.
Last updated : 2024-04-23
Full Time
Medical Technology
$65k-84k (estimate)
04/25/2024
07/23/2024
walman.com
MINNEAPOLIS, MN
100 - 200
Private
$10M - $50M
Medical Technology
The job skills required for Customer service supervisor include Customer Service, Scheduling, Communication Skills, Life Insurance, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.
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Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.