Overview

Come join our team, to learn and grow with us. As the Manager, you will fill a key leadership role with an industry recognized leader in airport parking and hospitality management services. You will skillfully oversee the overall operation to achieve plan goals for operational integrity, as measured by revenue and profitability, while maintaining company standards for quality assurance management, asset management, social team member satisfaction and exceeding guests’ expectations.

WallyPark is dedicated to simplifying, streamlining and enhancing the travel experience for customers. Our value is reliability, respectfulness, progressiveness into intuitiveness and connectivity to guide us to delivering exceptional service. Beyond merely providing airport parking, we offer a comprehensive experience, taking pride in delivering unparalleled customer service and creating opportunities for the positive impact of the travel industry.

Are you looking to join a company that is growing? Are you looking for a rewarding career opportunity that you can make an immediate impact? Then we are looking for you!

Read more about our company by visiting our website: https://www.wallypark.com/ You can officially apply for this job through our Careers page. 

Benefits:

• A comprehensive benefits package with company training
• Paid Holidays, and Paid Time Off (PTO)
• Medical, Dental, Vision, Supplemental Life, and 401(k) savings plan
• Professional Development opportunities
• Paths for career growth
• Competitive wages & Annual bonus potential

Qualifications

• Bachelor's Degree from an Accredited University.
• Minimum of 5 years of experience in management.
• Two plus years in the Travel & Leisure industry a plus.
• Demonstrated leadership skills managing team members in a year-round 24/7 environment, including interviewing, hiring/firing, counseling/coaching, and scheduling.
• Proactive, assertive, and goal-oriented with a sense of urgency.
• Ability to propose innovative ideas and navigate obstacles effectively.
• Strong interpersonal skills, fostering connections and collaboration to achieve objectives.
• Effective persuasion and motivation skills, considering diverse perspectives.
• Collaborative approach with intuitive understanding of team dynamics and interpersonal relations.

Responsibilities

• Ensure exceptional service for customers by maintaining 5–7-minute pick up times, ensuring ease of operation, and facilitating expeditious exits. Engage with customers, address concerns, and resolve issues effectively.
• Oversee cashier, dispatch, valet, and driver operations to ensure smooth traffic flow and maintain high service standards. Conduct regular bus timing surveys to meet service requirements.
• Support staffing needs through scheduling, training, and development of team members.
• Manage break and meal periods for non-exempt staff.
• Foster positive employee relations and cultivate a harmonious work environment.
• Maintain facility and vehicle appearance through regular inspections.
• Implement standards to address organizational and staffing changes.
• Participation in Budgeting, forecasting and P&L Optimization by monitoring staffing, Fixed and variable expenses while insuring revenue maximization.
• Work collectively with all administrative departments as needed.

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.