• Team Development: Understands individual motivations and coaches for growth, fostering a culture of inclusion and psychological safety
• Customer Satisfaction: Manages the end-to-end customer journey, monitoring service trends, and improving communication, processes, and relationships
• Adaptability: Excels in dynamic problem-solving, leading with a clear "why," and remaining resilient under pressure, while actively pursuing personal development
• Results-Oriented: Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountable

• Bachelor’s degree, professional experience leading an end-to-end customer-facing operation in a fast-paced environment, or equivalent
• Relentless drive for excellence; provides recognition and feedback daily while making team members feel included and valued
• First-principles thinker who finds a creative path to solve previously unsolvable problems, with exceptional integrity through dedicated and ethical approach to sales and service operations
• Commitment and enthusiasm to work evenings and weekends alongside the rest of the team
• Must be able to stand or sit for 8 hours or more; occasional travel required for offsite meetings and events, typically less than 10% of the time
• Must have a valid driver’s license in country of employment and ability to obtain appropriate state licensing, where applicable

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program