6 Help Desk Technician Jobs in Orange, CA
VPLS Inc is Hiring a Help Desk Technician Near Orange, CA
Our support staff provides technical support for issues via our help desk ticketing system, and assists all customers through telephone, live chat or email methods of communication. They install, configure and maintain Windows & Linux based servers and services, as well as learn more about Cisco, Foundry, Brocade and Juniper networking equipment.
About the Job:
- Interact with customers through online ticketing system or phone
- Troubleshoot server hardware and software component failures
- Troubleshoot various Desktop and Server operating systems like Linux and Windows
- Work on virtual environment such as VMware and Hyper-V
Requirements:
- 3-5 years of IT experience
- Must have basic to intermediate knowledge in the following:
- Windows 2003.2008, 2012 Server
- Windows XP/7/8/10
- Red Hat / CentOS Linux a plus
- Other Linux systems like Debian and Ubuntu
- Must have a solid understanding of these protocols:
- HTTP, HTTPS
- DNS
- SMTP, POP3, IMAP
- SSH
- RDP
- Network Connectivity
- Must have solid understanding of common workplace applications such as:
- Microsoft Office Suite
- Adobe Acrobat
- Virus scanning tools such as Symantec, McAfee, BitDefender
- Ability to work in a team and take directions from supervisors
- Outstanding customer service skills
- Excellent verbal and written skills
- Excellent attention to detail in a complex and ever-changing environment
- Understanding of basic network concepts
- Understanding of computer hardware including installation, troubleshooting and maintenance
- Ability to lift a minimum of 50 lb
We have 3 different shifts: Day, Swing, Night
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Job Summary
Full Time
IT Outsourcing & Consulting
$53k-66k (estimate)
06/23/2023
05/22/2024
vpls.com
LOS ANGELES, CA
100 - 200
1998
Private
DONALD DEFOSSET JR
$10M - $50M
IT Outsourcing & Consulting
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About VPLS Inc
VPLS provides IT optimization, colocation, disaster recovery and cloud consulting services to businesses.
The job skills required for Help Desk Technician include Help Desk, Customer Service, Technical Support, Networking, Microsoft Office, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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