The Project Manager position is a technical project support and essential customer relationship building role that requires a strong technical background in Product development and a solid understanding of end to end manufacturing processes. It manages customer projects while providing a single point of contact for specified customer groups, works closely with those customers, and builds and maintains new and existing internal and external customer relationships. Ideal individual has a high level of urgency necessary to thrive in a fast-paced environment, a good balance of people skills, and a positive team-working attitude to drive and achieve desired results.
Essential Job Function
manages project initiatives for a specific set of customers in the following areas: Product Launch, New System Implementation, Cost Savings Initiatives, Product Refresh/Re-launch, New product Quotations, Specification Change, Organizational change at the customer, Business Review Process to provides a solid interface with the customer’s processes and our internal processes to ensure project success.
Identifies misalignment and interprets them to the business & ensures appropriate cost capture for changes and emerging or evolving customer requirements.
Follows the course of all specification change activity to ensure implementation and appropriate cost change is captured and implemented
Participates in the Business Review process with all participants to ensure that all desired elements of the Business review processes are met. Work to standardize the business review process within specific customer categories
Recognizes the required resource change due to customers changes in expectation, and or with the information provided by the Customer Service Representative and ensures the information is provided to Sales for a commercial response
Identify the scope of the project, develop project plans and schedules to ensure project completion is on time, within the scope, and within budget
Administer a broad range of documentation and tasks including scheduling and maintaining meeting calendars, publish minutes, assign & track the completion of follow up items as needed to execute project scope on time
Control scope and manage change control process and where possible anticipate problems that may occur and take early preventative action
Maintain and monitor Issue and Risk logs for assigned projects
Monitor pilots and other tests
Liaise between all internal support groups and customer to ensure the strategy is clearly defined
Regularly communicate key milestones or risks for stakeholder review
Other duties as assigned
Minimum Education Requirements
Bachelor’s Degree in related technical discipline, Engineering ideal
Minimum of 2 years of experience in a Product Development or project management position with customer relationship or client project /program management interface (AS400-JDE, Microsoft Office including Word, Excel and PowerPoint, Share Point)
Strategic thinker and tactical execution skills Ability to interface effectively with multiple departments and maintain urgency and adherence to customer quality and time commitment expectations
Ability to work well under pressure and meet deadlines People skills savvy, experience presenting project updates to customers using PowerPoint
Strengths in decision making, prioritization, problem-solving, follow up and detail