Why Work for Us?
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.

• 401K with Employer Match
• Company Paid Dental, Vision, Life and Medical up to 100%
• Paid Sick Leave
• Chance for VISA sponsoring

Position:
The primary objective of the Project Manager is to support Customer Care Product Liability operation program management activities including risk management, project management, technical product review, plan creation, resource planning, day-to-day operations and project status monitoring & reporting. The goal of the Project Manager is to lead various projects and support initiatives on-time, in-scope in a time sensitive environment. To achieve the highest project performance, the person in this position is expected to maintain effective and timely communication with key stakeholders and leaders within the department and cross-department where applicable. Must have a sense of urgency.
Responsibilities:
Collaborate with team members in Customer Care to provide reporting and analysis on initiatives
Generate daily/weekly/monthly reports, with analysis and recommendations
Manage 4-7 ongoing and ad-hoc projects that may include managing KPIs and Metrics
Ensure that all projects have required documentation as they move through the project tollgates
Collaborate with project/program developers and business leads to keep project in scope
Communicate to Product Liability leadership on project status and escalation/decision points, as needed
New product launching risk management related specifically to product liability
Works cross functionally with HQ teams in Korea, Product Liability and operations to manage risk
Qualifications:
3-5 years of hands-on project management and operations within a complex global organization
Advanced skill in MS, Excel and PPT
Technical education or product engineering or troubleshooting experience
Proven capability to analyze data and develop a course of action
Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
Process, procedure, strategic planning and project development experience
Experience working with and influencing cross-functional teams.
Experience communicating with mid to top-level leaders (status reports, emails, presentations)
Experience working in a complex, deep organization and department
PMP certification and Six Sigma certification a plus
Takes project ownership and possess leadership qualities with an entrepreneurial approach
Previous experience in mobile or consumer electronics preferred but not necessary
Experience working within the wireless and home appliance industry a plus
Experience with product development or testing a plus
Bilingual English and Korean required
BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.