265 Customer Service - Remote Jobs in Miami, FL
Voyageur Vistas is Hiring a Remote Customer Service - Remote
Key Responsibilities:
- Client Support: Serve as a knowledgeable and friendly resource for clients, addressing inquiries, providing recommendations, and assisting with bookings and reservations
- Booking Assistance: Assist clients with booking flights, accommodations, transportation, and other travel services, ensuring accuracy and efficiency in the reservation process
- Issue Resolution: Handle client concerns, complaints, and inquiries promptly and professionally, striving to exceed expectations and resolve issues to the client's satisfaction
- Communication: Maintain clear and effective communication with clients via phone, email, chat, and other communication channels, ensuring timely responses and updates
- Product Knowledge: Stay informed about destination information, travel policies, and industry updates to provide accurate and up-to-date assistance to clients
- Documentation: Ensure accurate and thorough documentation of client interactions, including recording details of inquiries, resolutions, and follow-up actions
- Team Collaboration: Collaborate with colleagues and other departments to address client needs, share knowledge, and contribute to the overall success of the customer service team
- Previous experience in customer service, preferably in the travel or hospitality industry
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor
- Strong problem-solving abilities and a proactive approach to addressing client needs and concerns
- Ability to multitask and prioritize effectively in a fast-paced remote work environment
- Proficiency in computer skills and experience using customer service software or ticketing systems
- Empathy and patience in dealing with client inquiries and resolving issues to achieve client satisfaction
- Passion for travel and a genuine desire to help clients create memorable experiences
- Flexible remote work schedule with the ability to work from home
- Competitive compensation package with opportunities for performance-based incentives
- Ongoing training and support to enhance job knowledge and skills
- Travel perks and discounts for personal travel opportunities
- Opportunity to be part of a dynamic team and contribute to the success of a leading travel agency
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Job Summary
Full Time
$39k-49k (estimate)
05/19/2024
06/29/2024
The job skills required for Customer Service - Remote include Customer Service, Problem Solving, Communication Skills, Flexibility, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service - Remote positions, which can be used as a reference in future career path planning. As a Customer Service - Remote, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service - Remote. You can explore the career advancement for a Customer Service - Remote below and select your interested title to get hiring information.
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