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About Care Crisis Response Services (CCRS):
CCRS is a 24/7 crisis center that provides suicide prevention/intervention, crisis intervention, and professional consultation services, including triaging requests for behavioral health evaluations. We provide brief crisis counseling and assist the community and clients in determining what services are most appropriate for the current behavioral health crisis. We operate regional and 988 crisis lines throughout the state of Washington. Recognizing and nurturing Diversity, Equity and Inclusion is an integral part of our mission at Volunteers of America, Western Washington. In addition, valuing and fostering a diverse and inclusive culture are embedded in our values. Our mission is to empower, serve and strengthen communities in need, guided by core values of respect, allyship, integrity, stewardship, and empathy.
General Function:
This full-time, hourly position is responsible for assisting in the overall operations of the 988 National Backup Chat & Text service including distributing follow-up calls, providing ongoing coaching to new and existing staff, case consultations, debriefings, and working collaboratively with the Program Coordinator to ensure efficiencies, exceptional level of customer service and compliance with funder contractual obligations and accreditation requirements. This position is responsible for distributing follow-up calls to staff, answering chats and texts and monitoring interactions that originate from the National Suicide Prevention Lifeline/988. The National Backup Follow-up Lead will provide non-judgmental, empathic, emotional crisis support by utilizing a crisis intervention model as well as suicide intervention techniques as appropriate during an online exchange with a Chat Visitor who is in a self-defined crisis. This position is responsible for performing Police Intervention and mandated reporting procedures for staff on the assigned shift. The National Backup Follow-up Lead will be responsible for performing a basic daily review of chat transcripts as defined by the National Backup Coordinator and will collaborate with the Behavioral Health management team on the assessment, creation, and implementation of training procedures for the National Backup program. This position oversees National Backup Follow-up Crisis Counselors and assists the National Backup Coordinator in overall program supervision. This position requires flexibility and shift work as assigned.
Principal Activities:
Effect on End Results:
Qualifications:
Full Time
Social & Legal Services
$68k-87k (estimate)
05/02/2024
06/30/2024
voaww.org
EVERETT, WA
25 - 50
1898
Private
PHILLIP D SMITH
<$5M
Social & Legal Services