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About Care Crisis Response Services (CCRS):
CCRS is a 24/7 crisis center that provides suicide prevention/intervention, crisis intervention, and professional consultation services, including triaging requests for behavioral health evaluations. We provide brief crisis counseling and assist the community and clients in determining what services are most appropriate for the current behavioral health crisis. We operate regional and 988 crisis lines throughout the state of Washington. Recognizing and nurturing Diversity, Equity and Inclusion is an integral part of our mission at Volunteers of America, Western Washington. In addition, valuing and fostering a diverse and inclusive culture are embedded in our values. Our mission is to empower, serve and strengthen communities in need, guided by core values of respect, allyship, integrity, stewardship, and empathy.
General Function:
The primary responsibility of this full-time, hourly position is to make outgoing calls on referrals from the National Backup Program and answer online chats and texts originating from 988/The National Suicide Prevention Lifeline. The National Backup Follow-up Crisis Counselor is responsible for providing non-judgmental, empathic, emotional crisis support by utilizing a crisis intervention model as well as suicide intervention techniques as appropriate during an online exchange with a Visitor who is in a self-defined crisis. National Backup Follow-up Crisis Counselors are responsible for actively participating in welcoming and coaching new counselors and other duties as assigned by the Program Coordinator. The National Backup Follow-up Crisis Counselor will provide support and consultation to new counselors as needed and is responsible for performing imminent risk and mandated reporting procedures according to policy.
Principal Activities:
#Voaww2
Qualifications:
Physical Requirements:
Candidates for this position must be able to stand or sit, answer telephones, and use computers for sustained periods of time. Driving may occasionally be involved, and anyone involved in an accident during work time will be subject to drug and alcohol testing.
Benefits:
Full Time
Social & Legal Services
$71k-88k (estimate)
04/04/2024
07/01/2024
voaww.org
EVERETT, WA
25 - 50
1898
Private
PHILLIP D SMITH
<$5M
Social & Legal Services