Description

Objective

Assist the Store Manager in daily operations of the retail store, providing oversight of all aspects of the store operations including employees, customers, the public, community service workers and volunteers.

Essential Functions, Duties, & Responsibilities

1. Assist in the daily operation of the Thrift Store and warehouse and supervision of staff

• Walk areas of store to ensure service/security including outside dock, parking lots, production, bathrooms, offices, display counters, break room and sales floor
• Direct oversight of opening and closing procedures by delegated staff
• Knowledge of company and store policies and procedures. Evaluate procedures and make recommendations to management for increased efficiency, savings, and cost reductions
• Provide leadership to staff and promote effective communication on all levels
• Help develop and train workforce to ensure effective job performance
• Oversee compliance of employees with all established agency policies and procedures, such as safekeeping of agency funds and property, personnel practices, security, theft-prevention, and record-keeping procedures
• Maintain safe working conditions for employees and customers; resolve safety concerns
• Record daily sales figures on spreadsheet
• Cover shift in Assistant and Store Managers absence as needed

2. Additional Responsibilities

• Maintain compliance with VOA Michigan policies and procedures
• Ensure that all duties and responsibilities are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible
• Other duties as assigned by the Store Manager

Knowledge, Skills and Abilities

• One year of management experience in retail or secondary retail sales or an equivalent combination of training and experience
• Knowledge of retail and or store management including personnel, inventories, cash accounting techniques, operation of cash registers, personal computers, and basic security
• Knowledge of a wide variety of merchandise quality, price, and age to determine appropriate prices
• Knowledge of basic personnel and safety laws and requirements
• Strong skills in customer service, communications, employee training and conflict resolution
• Skill in basic organization to conduct meetings, to prioritize, track and complete assigned tasks
• Skill and ability in interaction with customers and knowledge of customer service including handling customer complaints and resolving disputes
• Role Versatility
• Ability to work flexible hours and travel as required
• Ability to independently perform all the duties of the position efficiently and effectively
• Must maintain a valid Michigan drivers license and driving record that satisfies insurability requirements

Working Conditions

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works both inside and outdoor settings, will be subjected to seasonal elements. Interacts with staff, customers, regulatory agencies and vendors. May be subjected to interruptions throughout the day. May be subject to hostile and/or emotionally upset staff and/or customers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit, stand, reach, bend, stoop, climb, hear, lift, talk and walk. The vision requirement includes depth perception, peripheral, near and far vision.

VOAMI is an equal opportunity employer that is committed to diversity, equity and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Qualifications