Job Summary:

We have an exciting opportunity for a Customer Service Representative. The ideal candidate will interact with customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on our products.

Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

Requirements:

• High school diploma or equivalent.
• 1-3 years of experience in a manufacturing environment
• Customer service experience
• Some experience with the product or service preferred, but not required
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills (MS office, etc) with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Extensive phone contact, problem solving and general clerical experience are required.
• Strong attention to detail, organized, and professional.

What we have to offer:

• A family owned business with a friendly and supportive management team with a focus on its employees!
• Discretionary bonuses for attendance, performance, and employee referrals
• Low-deductible insurance programs for you and your family
• A generous company-sponsored 401(k) matching program.
• Generous paid time off and 13 paid holidays
• Paid Parental Leave for the birth of a child, adoption, or introduction of a foster child into a home
• Education and professional development reimbursement programs