VIVO Infusion, LLC

IT Service Desk Technician

Dallas, TX (Walnut Hill)

COMPENSATION: $26.00 - $27.00 / hr.

BENEFITS OFFERED: Medical, Dental, Life, Vision, PTO, 401K with Match, Bonus Eligible

JOB TITLE: IT Service Desk Technician

REPORTS TO: Director of Information Technology

EMPLOYMENT: Full Time

FLSA STATUS: Non-Exempt

This is an onsite position. Remote applicants will not be considered.

The Vivo Infusion team is focused on taking care of our patients and each other. We provide opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

GENERAL PURPOSE OF THE JOB:

VIVO Infusion is looking for a full-time individual to provide onsite/offsite IT support in a fast paced and customer service-oriented environment. The individual selected for this position will troubleshoot issues, provide support to VIVO employees, set up new clinics network and endpoints, and assist with any other situations that may arise. If you have excellent written and verbal communication skills, ability to solve problems, can work independently when given tasks, and are detail oriented, VIVO Infusion is looking for you.

For this position, candidates must have the following experience:

• 3 years or more experience in an IT environment
• Strong Active Directory experience
• Strong Office365 experience

PRIMARY DUTIES AND RESPOSIBILITIES:

• Provide tier 1 and 2 IT support by phone, in-person, and e-mail
• Identify and troubleshoot complex problems with hardware, software, or network
• Being able to recognize and escalate more difficult issues while providing appropriate information
• Active Directory password resets, account provisioning to include new user equipment builds, decommissions, and password rests in various applications
• Uninstall/reinstall software applications
• Assist customers with navigation around applications
• Logging all call, on-site, and e-mail activity into ticketing system
• Onsite equipment moves, set up, and replacement (cabling, phones, printers, computers, Wi-Fi, etc.)
• Able to use knowledge base documents and web searching to resolve issues
• Set up new clinics network and endpoint and perform cable management throughout the clinics
• Provide a high level of customer support

SECONDARY DUTIES AND RESPONSIBILITES:

• Work with management on projects including planning, testing, and executing projects
• Document unique solutions
• Promptly report any problems/issues
• Attend necessary meetings
• Performs other duties as assigned
• Mentoring Tier I IT Technicians

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Associates Degree in Computer Science or related field preferred or a corresponding number of years’ experience in IT
• Minimum of 3 years prior experience in an information technology environment performing similar duties

Experience:

• Proficient with Microsoft Windows operating systems, Office products, Office365, and Active Directory
• Intermediate knowledge of basic networking protocols and standards (LAN, WAN, Wi-Fi, Ethernet, firewalls, routers, and switches)
• Intermediate knowledge of servers (Microsoft machine accounts, domain user accounts, file servers, AD and Exchange)
• Experience in setting up workstations and assembling equipment
• Intermediate knowledge of login scripts, drive mappings, and folder permissions
• Skilled in printing protocols
• Understanding of HIPAA standards

Skills:

• Must be a fast learner who can adapt to a fast-paced environment
• Must have excellent written and verbal communication skills with technical and non-technical personnel
• Ability to work in a team environment, yet autonomously with self-motivation, including keeping forward momentum on projects and working with team members to achieve a common goal
• Must be able to multi-task and change priorities based on criticality
• Must be flexible when it comes to clinical treatment hours and scheduling demands
• Ability to work with resources long distance

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The noise level in the work environment is usually moderate.

This role requires travel (10%-15%) to VIVO clinics. The person in this position must be able to operate and drive a vehicle to work sites.

The employee is frequently required to sit and infrequently required to stand, kneel, bend, crouch, or crawl, lift and/or move up to 50 pounds. While performing the duties of this job, the employee is required to sit, stand; walk and talk, and hear. Requires excellent visual dexterity and manual dexterity may occasionally install cables or equipment in tight physical environments.

Position may require working a non-traditional work schedule (periodically) or working outside normal business hours (responsibilities include working evenings and weekends when needed)

ABOUT VIVO INFUSION:

We provide clinically exceptional, compassionate, convenient, and cost-effective infusion care to improve the health of our patients in partnership with their physicians. Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for infusion patients. Vivo’s vision is to set the nationally recognized standard for the delivery of innovative pharmaceutical therapies in a patient-friendly environment.

We offer an array of advanced therapeutics and provide personalized, individual care for every patient. These treatments are delivered by a highly skilled, clinical nursing staff and monitored by board certified advanced practitioners. Every Vivo Infusion Center was designed specifically with the patient experience in mind, from the comfortable, warm environments to the ample, free parking.

RECRUITMENT PRIVACY STATEMENT:

Notice to All Applicants

Vivo Infusion posts all open positions to the Careers page of the company website: https://vivoinfusion.com/careers/

The Vivo Infusion Careers page is found underneath the “About” tab on our website. Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) as a part of the Application and Interview process. We may request:

• Contact details including your name, address, email address, phone number.
• Employment history including previous employers and job titles/positions.
• Background information including academic/professional qualifications, job qualifications, education, certifications or licenses, details included in your CV/résumé, transcripts, and employment references.
• Nominated references including their name, contact details, employer, and job role.
• Proof of your eligibility to work in the US.
• Desired salary.

PLEASE BE AWARE THAT THERE MAY BE FRAUDULENT ATTEMPTS OR BAD ACTORS WHO SEEK TO OBTAIN YOUR PERSONAL AND/OR FINANCIAL INFORMATION. CHECK THE URL AND CONFIRM THAT YOU ARE CONNECTING DIRECTLY WITH @VIVOINFUSION.

https://vivoinfusion.com/careers/