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Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.
As a Field Service Manager, you will support, measure, and develop Field Service Professionals through leadership, training, and guidance. You will ensure your team of professionals deliver outstanding, world-class customer service. Support professionals in resolving customer questions and concerns. Train professionals in the effective promotion of Vivint products and services.
The Field Service Manager will ensure products are installed properly, timely, and according to established manufacturer and industry standards; deliver frequent coaching and performance evaluations to each professional, providing detailed feedback and identifying specific areas for improvement and further growth.
Required Skills
Recruit and hire top talent, ensuring new-hire paperwork is filled out accurately and submitted by specified deadlines.
Train new and existing Professionals on proper customer engagement techniques.
Improve performance of existing Professionals with regard to measure KPI's
Demonstrate new products and services to Professionals, and obtain any needed clarifications prior to product/service launches.
Communicate current installation and service policies, procedures, and techniques.
Manage team performance to meet or exceed operational and financial objectives.
Support and develop Professionals through continued training, coaching, and motivation.
Conduct monthly team meetings in which Professionals receive training, share concerns, and set team and individual goals.
Manage employee time tracking and time-off requests.
Review customer surveys and coach Professionals where necessary while also directly addressing customer concerns.
Ensure Vivint retains customers by maintaininga high level of quality and timely installation/service.
Collaborate closely with scheduling teams and other groups to minimize customer appointment rescheduling.
As needed, cover high-priority customer appointments where no Professionals are available to complete the appointment.
Ensure customer paperwork, including work orders, customer contracts, etc. are completed accurately and timely.
Coordinate closely with direct-to-home and direct-to-business sales and installation teams to ensure a seamless customer experience.
Work independently while also understanding the need for communicating and coordinating work efforts with leaders and other employees in the organization timely, proactive communication.
Provide regular updates on team performance and special projects to regional and corporate management.
Ensure team has necessary level of Vivint products and equipment and that all products are managed according to policy.
Ensure Professionals work safely and responsibly to avoid injuries, damage to property, and loss of materials and equipment.
Set the ideal example of professional appearance and conduct for all direct reports
Full Time
Durable Manufacturing
$104k-132k (estimate)
05/13/2024
07/16/2024
vivintbusiness.com
PROVO, UT
3,000 - 7,500
2005
TODD PEDERSEN
$200M - $500M
Durable Manufacturing
The job skills required for Field Service Manager include Leadership, Scheduling, Field Service, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Manager positions, which can be used as a reference in future career path planning. As a Field Service Manager, it can be promoted into senior positions as a Field Service Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Manager. You can explore the career advancement for a Field Service Manager below and select your interested title to get hiring information.