37 Field Service Engineer (Little Rock, AR) Jobs in Little Rock, AR
Abbott is Hiring a Field Service Engineer (Little Rock, AR) Near Little Rock, AR
PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening. About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at AbbottAt Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You’ll Also Have Access To
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Territory/Location
- This position is a remote position.
- Qualified candidates must currently live in the Little Rock, AR area.
- Travel 20%
- Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
- Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
- Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need.
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
- Plan and prioritize customer visits and activities to do in each account.
- Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
- Coordinate order, delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
- Responsible for Service Contract Sales at assigned accounts.
- Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.
- Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.
- Associates Degree or equivalent experience.
- 2 years of relevant experience with instrumentation utilized in a laboratory environment
- 2 years of experience interfacing with customers.
- Travel 20%
- Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $31.55 – $63.15 per hour. In specific locations, the pay range may vary from the range posted.
Job Summary
Full Time
Transportation
$70k-86k (estimate)
05/20/2024
06/13/2024
abbott.co.nz
TORONTO, ONTARIO
25 - 50
1981
Private
JOHN J. HUMPHREYS
<$5M
Transportation
Related Companies
About Abbott
Abbott is a financial brokerage firm that offers business, personal and health insurance, and home loan services for individuals.
The job skills required for Field Service Engineer (Little Rock, AR) include Field Service, Troubleshooting, Technical Support, Support Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Engineer (Little Rock, AR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Engineer (Little Rock, AR). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Engineer (Little Rock, AR) positions, which can be used as a reference in future career path planning. As a Field Service Engineer (Little Rock, AR), it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Engineer (Little Rock, AR). You can explore the career advancement for a Field Service Engineer (Little Rock, AR) below and select your interested title to get hiring information.
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