POSITION PROFILE

1. Identification

Job title: Field Service Technician – Fiberglass Tub Repair

Department: Warranty and Technical Service

Work Location: Little Rock, AR and surrounding areas (100-mile radius)

Reports to: Manager – Field Service Manager

Date: 5/10/2024

2. Position summary

Under the authority of the Manager – Process Improvement, the Field Service Technician (FST) acts as the liaison between ABG and our customers.

Responsible for inspecting and repairing bath ware products at our customer’s warehouse, job site or homeowner’s place, the FST is also accountable to answer customer needs within established standards, policies, and corporate values.

3. Primary responsibilities

1. Inspect and repair all products sold to our customers in a timely manner, allowing them to be sold.

2. While on site, provide technical assistance to customers, makes analysis of the problems, and finds solutions in respect of the objectives of the service.

3. Diagnose technical problems and determine proper solutions.

4. Cooperate with technical team and share information across the organization.

5. Collaborate with internal departments to ensure quality service to customers.

6. Build positive relationships with our valued customers.

7. Produce, input, and update various documents and reports related to the department's performance indicators; verify the accuracy of the data.

8. Follow the company’s field technician’s procedures and protocols.

9. Other duties assigned by the immediate superior.

4. Professional skills/Qualifications

1) Minimum level of education and/or specialization:

Ø High School degree completed.

2) Minimum relevant experience required:

Ø 2 years experience in a relevant position

3) Valid Drivers License

4) Background check required.

5) Specific skills (skills required to successfully fill the position)

Ø Self starter

Ø Good communication skills

Ø Leadership

Ø Autonomous and initiative

Ø Plumbing knowledge an asset

Ø Meticulous and rigorous

Ø Punctuality and flexibility

Ø Ability to work under pressure.

Ø Professional and mature

Ø Handy type of individual

4) Main interactions:

Ø Quality Department, Production, Wholesalers, Homeowners, Service Partners, Sales, and Shipping

5. Impact on Business (nature and extent of impact the incumbent has -directly or indirectly- on the department, function, division, or organization; quantify wherever possible)

Ø Important impact towards customer satisfaction and buying experience.

Ø Help our manufacturing plants keep warranty dollars down.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work setting:

• In-person

Work Location: In person