Essential Duties and Responsibilities:

• Handle inbound calls from patients and customers to address inquiries and route to the appropriate person 

• Maintain accurate records of interactions, comments, and escalate complaints as necessary 
• Learn and adhere to company policies and procedures regarding patient interactions, data privacy, and compliance standards 
•  Collaborate with the Patient Relations team to troubleshoot problems and escalate issues as necessary to ensure patient satisfaction. 
• Demonstrate professionalism, empathy, and patience in all interactions with customers, maintaining a positive and customer focused attitude. 

Minimum Qualifications:

•  Currently enrolled in a college or university program

Preferred Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills 
• Excellent interpersonal skills including the ability to listen actively, empathize with customers and build rapport 
• Basic computer skill and familiarity with Microsoft Office applications and Smartsheet forms 
• Ability to work as part of a team 

Work hours will be Monday through Friday 9 am – 3:30 pm. lease note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.