Manages the patient relations function of a healthcare organization to deliver patient liaison services and patient-centric care. Develops materials and optimizes processes to provide information and resources to patients and families. Coaches staff on best practices for responding to patient and family questions, concerns, and issues and to resolve escalated problems. Collaborates with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that all applicable regulations and patient information privacy policies are implemented and followed. Typica ...lly requires a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.More Show Less
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About the Role. At Hopscotch Primary Care, we take a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time. The Hopscotch Primary Care Clinic Team is responsible for delivering a high-quality, coordinated care experience for our patients at our clinics and within the healthcare system. . As...
Montefiore is a premier academic health system and the University Hospital for Albert Einstein College of Medicine, serving the more than 3 million people living in the New York City region and the Hudson Valley. Montefiore is doing more to deliver science-driven care where, when and how patients need it most. With our new member and affiliate locations in Westchester, Rockland and Orange counties, Montefiore offers patients state-of-the-art heal...
The. Patient Relations Manager. will play a key role in ensuring patients have an amazing experience by addressing issues or concerns that may arise throughout the patient journey. This role will report to the Director of Patient Experience with a primary focus on managing the patient experiences through direct follow up. You will be responsible for learning and navigating our patient experience systems to solve simple to complex challenges. You...
