14 Technical Support Specialist III Jobs in New York, NY
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Vibrant Emotional Health is Hiring a Technical Support Specialist III Near New York, NY
| Position: Technical Support Specialist III | ||
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| Job Id: 2113 | ||
| # of Openings: 1 | ||
| Job Title: Technical Support Specialist III Department: Information Technology Reports to: Manager, Technical Support Location: Hybrid Schedule: Monday - Friday, 35 hours (8-4, 9-5, 10-6, or 11-7 EST) Compensation: $80,000 - $92,000/year Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: Are you passionate about helping technical teams deliver value? Do you have experience working on an IT help desk? As a Technical Support Specialist at Vibrant Emotional Health, the leader in mental health innovation and suicide prevention, you will provide client hardware and software support and technical issue resolution for Vibrant sites throughout NYC. Duties/Responsibilities: * Troubleshooting client-based hardware and software issues * Providing one-on-one end-user problem resolution over the phone and in person * Configuring workstations (Windows, Mac, MS Office365, Duo, etc) * Troubleshooting networking and issues escalated from Level I and II * Installing/supporting VoIP phone handsets * Setting up and maintaining communication hardware and systems (Phones, Fax, printers, misc peripherals) * Completing hardware and software upgrades, patches, and maintenance * Performing daily trips to sites throughout NYC * Document operational procedures and standards for client support * Assisting IT Department with projects as required Required Qualifications: * A bachelor's degree in computer science or related field required or an additional 3 years of experience * At least 7 years of experience in a technical support position * Advanced knowledge of Microsoft Office desktop and Office 365 online * Advanced knowledge of Microsoft Windows 10, Windows 11 and macOS * Advanced knowledge of TCP/IP * Experience supporting on-prem architecture, SaaS, PaaS, and/or IaaS * Advanced knowledge of Intel/AMD/Mac desktops/laptops and their architecture * Windows Server/Active Directory experience Other Requirements: * Must be team-oriented, possess a positive attitude, and have people skills * Have a genuine passion for providing excellent customer service and a problem-solving attitude * Ability to lift up to 30 pounds * Computer systems Certifications a plus (Comp TIA A , CompTIA Network , CompTIA Security , Microsoft 365,Fundamentals, Microsoft Technology Associate) * Ability to lift up to 30 pounds Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. | ||
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Job Summary
Full Time
$113k-143k (estimate)
12/21/2023
04/04/2024
vibrant.org
Princeton, NY
<25
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The job skills required for Technical Support Specialist III include Technical Support, Troubleshooting, Customer Service, Problem Solving, Computer Science, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist III. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist III. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist III positions, which can be used as a reference in future career path planning. As a Technical Support Specialist III, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist III. You can explore the career advancement for a Technical Support Specialist III below and select your interested title to get hiring information.
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