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VFP Pharmacy Group is Hiring a Remote Pharmacy Technician Representative
The Pharmacy Technician Representative works under the direction of our PCC Supervisor to compassionately and efficiently assist patients, provider offices and clients via the telephone. They will work to ensure VFP remains complaint, ethical, adherent to pertinent regulations and laws, and promotes an open, inclusive, and patient-centric culture. Daily tasks will include department tasks, workflow, aligned processes across all VFP locations (as needed). The PCC works closely with our Call Center Technicians and operates under the supervision of the clinical pharmacist teams.
Essential Functions
Delivers superior customer service and can work professionally in pharmacy environment
Interacts professionally with pharmacists, medical providers, consultants, and other staff
Accurately obtain and enter patient information, including shipping, insurance and payment information.
Escalate complex claims to the Call Center Technician representatives for appropriate action.
Exercises good team collaboration to ensure order timeliness, quality and service metrics are routinely achieved
Brings a winning attitude to work each day
Collaborates with members of health disciplines in the interest of the patient's health care
Refers patients to available resources in a timely manner
Other duties as assigned
Requirements and Preferences
High School Diploma or equivalent
Must be available to work Monday through Friday, rotating 9:30-6, 10:30-7, and 11:30-8 with occasional holidays & rotating weekends
Minimum 1-3 years of call center experience, preferably in healthcare, insurance or specialty pharmacy setting
Strong working knowledge of HIPAA and other pertinent and applicable laws and regulations surrounding pharmacy and patient care
Strong technical knowledge of pharmacy processing system and phone systems, preference for mechanical knowledge of NewLeaf, Shoretel, Telax, Leaflet, and PCARE
Ability to problem solve, think critically, and improve workflow procedures
Proven track record for handling large volume of inbound and outbound calls in a quality, compliant, and patient-centric fashion
Next-level compassion and empathy required to assist sensitive patient population
Ability to think holistically and continuous improvement mindset is essential
Excellent verbal and written communication skills required
Strong organizational skills, attention to detail and problem-solving skills
Ability to multi-task
Strong interpersonal, communication, and organizational skills required
Remote position but required to hold a pharmacy state license in either MA or AZ.
Equal Opportunity Employer VFP Pharmacy Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.