**Trust & Safety Specialist**

at Faire San Francisco, CA; Kitchener-Waterloo, ON **About Faire**

Faire is an online wholesale marketplace built on the belief that the future is local there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. Were looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

**About this role**

Marketplace quality, brand success and community trust are core components to how we think about scaling Faire. We are looking for an ambitious candidate who is excited to not only help enforce marketplace quality standards to maintain retailer trust, conversion and discoverability, but also work closely with our customers to enable brands to find success as we scale our marketplace. In this role, you will combine your organizational and communications skills to support operational process and content expertise through supporting a combination of projects across Trust and Safety, Quality and Shop Success. You will work closely with Marketplace Ops Specialists and partner with our Customer Support, Brand Success and Product teams to drive initiatives that support our growing brand network and help scale the Faire Marketplace Quality solution.

**What youll do**

* Make it your mission to foster exceptional customer experiences across various marketplace quality initiatives

* Work alongside other Marketplace Ops Specialists to help optimize workflows for increased scalability and efficiency

* Work with cross-functional partners to stay on top of Faire policies and product offerings in a rapidly changing environment

* Run and improve audits to ensure content quality and the service brands provide to retailers remain high

* Help advocate customer use-cases, proactively identify customer product needs, and review customer-facing materials

* Communicate insights to Operational leadership to ensure feedback is being heard and iterated upon

* Influence the development of process and product improvements and review new procedures to improve day-to-day

* Serve as the front line, go-to resource for customer questions as it relates to marketplace quality and trust and Safety issues

* Manage content requests including but not limited to catalog quality checks against established Service Level Agreements

**Qualifications**

* Bachelors degree

* 2-4 years of Customer Support, Quality Assurance, or related experience

* Desire a high level of responsibility and impact during the foundational stage

* Tenaciously organized, disciplined, and comfortable managing competing priorities with care

* You are empathetic and have the ability to take initiative in doing the right thing for the customer

* You are results and systems-oriented with excellent organizational skills

* You are a team player and are resilient in the face of challenges, ambiguity, change

* Experience with excel and managing large data sets or knowledge of SQL is a bonus

**Why youll love working at Faire**

* **We are entrepreneurs:** Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.

* **We are using technology and data to level the playing field:** We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.

* **We build products our customers love:** Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.

* **We are curious and resourceful:** Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. Were backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our .

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.