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Vetcor is looking for a Service Desk Technician based in the Dallas, TX area to assist our veterinary practices with network maintenance and troubleshooting. A strong work ethic with a focus on quality, results, and customer satisfaction are key aspects of this position.
We are WILD about people that share a love for animals. We are a veterinarian-led team with 800 veterinary offices in 45 states and Canada executing our mission to enhance the health and well-being of pets and their people. If you love pets as much as you love working with people, join us – we think there is something paws-itively special in store for you!
This role will report to the Service Desk Lead and may allow occasional work-from-home shifts. The hours are 10:00 am to 7:00 pm Monday thru Friday Central Time Zone. The Service Desk Technician is responsible for providing escalation support for work stoppage issues at all times when our veterinary practices are open. Occasionally, project work must be completed during maintenance windows after hours and on weekends.
Service Desk Technician Role Duties and Responsibilities
End-User Support
Projects
Job Requirements
We offer competitive compensation and industry-leading benefits, including medical, dental, vision, STD/LTD, life insurance, 401(k), and a take-what-you-need PTO policy. You also get to work with a passionate team that works hard, plays hard, and enjoys winning by doing the right thing for others.
Work Environment and Physical Demands
This team member is responsible for providing escalation support for work stoppage issues at all times when our offices are open. Occasionally, project work must be completed during maintenance windows after hours and on weekends.
Full Time
$49k-61k (estimate)
12/02/2023
04/03/2024
The job skills required for Service Desk Technician include Customer Service, Service Desk, Problem Solving, Operating System, Customer Support, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
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Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.