102 customer success specialist Jobs in atlanta, ga
Resolution Technologies, Inc. is Hiring a Customer Success Manager Near Atlanta, GA
Customer Success Manager Job Summary:
We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers
As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company Technologies to these customers throughout the term of their agreements.
The ideal candidate is someone who has experience in and excels at nurturing customer relationships, managing multi-faceted onboarding processes, and developing and executing detailed plans that bring customers both immediate value and long-term success
They are highly driven to exceed benchmarks for service quality and revenue generation and passionate about the overall customer experience.
Customer Success Manager Responsibilities:
- Deliver customers an onboarding experience that efficiently navigates change management concerns and focuses on customers long-term business objectives.
- Work directly with assigned customer accounts to carry them from point of hand-off (from the sales team) to the long-term value they seek.
- Utilize Key Performance Indicators to improve regular engagement (with customers, counterpart program managers, and executive sponsors) around new and ongoing projects to provide clients satisfaction and quantifiable value being driven from delivering projects
- Think critically alongside and on behalf of customers regarding their challenges, as well as strategic opportunities to uncover new business cases and user growth.
- Advocate for customers needs and challenges, engaging internal teams on behalf of their interests.
- Maintain accurate information and updates regarding customer data and activity in our CRM system.
- Communicate and collaborate effectively across departments.
- Identify and leverage opportunities for customer referrals and marketing case studies, taking care of developing, preparing, and nurturing customers for advocacy.
- 2 years of experience and proven success in account management / customer success, with specific attention to driving customer adoption, satisfaction, and retention.
- Detail-oriented and creative thinker in terms of executing a process.
- Proficient in Project Management tools
- Fluent in sales processes such as lead generation, deal stage management, and forecasting.
- Excellent written and verbal communication skills.
- Advanced knowledge of Microsoft Excel, PowerPoint, Word
- Regularly puts yourself in customers shoes and takes action with their needs, wants, and challenges top of mind.
- Feels passionate about providing an exceptional customer experience.
- Views your profession as your craft and continuously pursues excellence in your work.
- Thrives in a fast-paced, high-growth startup environment.
- Loves to win, but never allows success to breed complacency or diminish your desire to learn, grow, and improve.
- Thinks critically about your business and customers; speaks up when you observe a weakness, threat, or opportunity; and takes action to the best of your capacity.
- Does the right thing???even when its hard and especially when money is on the line.
Job Summary
Full Time
$96k-133k (estimate)
05/05/2024
05/18/2024
resolution-tech.com
NORTH ATLANTA, GA
25 - 50
2009
JOSEPH BELL
$5M - $10M
Business Services
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
