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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

JOB SUMMARY
The Customer Success COD Specialist collaborates cross-functionally (e.g., Finance, Sales, Operations, etc.) responds to UPS internal and external customer requests, resolves customer issues, conducts research, and generates reports. This position supports new and existing customer implementations. He/She ensures customer service compliance, facilitates process improvements, and supports high levels of quality and service.

RESPONSIBILITIES

• Monitor daily operations, report on performance, and recommend actionable improvements when necessary.
• Coordinate with accounting and finance department to adhere to deposit reconciliations.
• Create procedures and protocols (such as checklists) and distribute to staff.
• Communicate and coordinate with internal, external customers and shippers.
• Onboard and train new employees to ensure that they adhere to standard operating procedures.

QUALIFICATIONS
Requirements: Strong analytical skills and attention to detail. Proven ability to quickly learn new applications, processes, and procedures. Able and willing to collaborate in a team environment and exercise independent judgement. Excellent verbal and written communication skills. Ability to form good partner relationships across functions.

Preferences: Bachelors degree (Accounting, Bookkeeping)

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Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions . UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.