25 Customer Service Representative Jobs in Greenwood, IN
VERNET is Hiring a Customer Service Representative Near Greenwood, IN
- Monitor and reconcile EDI customer demand, communicate all issues to appropriate customers and internal resources.
- Review, monitor, reconcile, and process discrete customer PO’s including orders placed on customer portal websites.
- Complete a minimum of weekly reconciliations of customer open orders to ensure accuracy.
- Act as front line to all direct customer inquiries regarding ship dates, quantities, and shipping documentation
- Respond to communications from material planning, production planning, manufacturing, and shipping, promptly and take necessary action to notify customers of any updates as required.
- Schedule shipments for customer orders in ERP system to provide visibility of shipping requirements to Vernet Logistics team.
- Communicate and support order related inquiries from customer base to Vernet supply chain organization.
- Communicate and coordinate production options within supply chain organization based on customer requirements.
- Work closely with all departments to prioritize customer orders based on receipt of incoming component orders.
- Process and maintain ship to related information for the customer that is based in the ERP system. (i.e., Addresses, documentation requirements, shipping instructions, packaging instructions, or any other customer specific information that is required for shipment.)
- Research, analyze, and report on internal demand related inquires by various internal Vernet departments.
- Facilitate meetings with customers when needed.
- Overall customer order management within ERP system
- Communication of lead time, MOQ, or pricing issues on POs directly to customers
- Document drive maintenance
- Sales Manager support
- Other duties as assigned.
- High School Diploma with three to five years of experience in a customer service capacity.
- Understand the key role of customer service provides to both internal and external customers and the importance of maintaining a professional standard.
- Must be able to multi-task multiple projects simultaneously.
- A high level of communication sills is paramount and requires communication customer demand to all internal functions related to manufacturing products for the customer.
- This position acts as a front-line interface to the customers material departments, processing orders, updating customers on ship dates, provide quotes and assists in expediting customer requests.
- Knowledge of MRP, manufacturing, inventory control, and production planning is helpful.
- Ability to resolve customer complaints or forward to the appropriate department for review and resolution.
- Ability to have strong organizational and follow-up skills.
- Three (3) Medical Plan Options (one is an HSA)
- Dental
- Vision
- Company Paid Long Term Disability
- Company Paid Group Life insurance.
- 401K with Employer Match
- Employee Assistance Program
- Paid Vacation and Personal Days
- 10 Company Paid Holidays
- Parental Leave
- Culture based on integrity, respect, trust, and teamwork.
Job Summary
Full Time
Durable Manufacturing
$35k-44k (estimate)
07/19/2023
05/13/2024
vernet.us
COLUMBUS, IN
100 - 200
1927
Private
KURT KUSHNER
$10M - $50M
Durable Manufacturing
Related Companies
The job skills required for Customer Service Representative include Customer Service, Planning, Futures, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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