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Client Service Representative

Meridian, ID | Full Time | Remote
9 Days Ago

Job Description

Position: Client Services Representative

Status: Full-Time

FLSA Code: Non-Exempt

 

About Us:

Verified First is a fast-growing tech company on a mission to deliver cutting-edge HR technology that transforms the way organizations protect their people. Recognized as a “Best Places to Work in Idaho,” we work hard to play hard. We’re a bunch of goal-setters that dream big and win bigger. When you’re a part of the Verified First team, you can be sure we’ll invest in you as both a professional and a human. We’re looking for people like you-- ambitious, hard-working, and a little goofy-- to join our team!

 

Summary:

The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.

 

How our Client Services Representative spends their time:

  • Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;
  • Meet the goals of the Client Service team around response times and resolution times for client cases; 
  • Educate clients on searches, forms needed for searches, and the adverse action process;
  • Assist clients with creating new user accounts, processing orders, and training clients how to use the background screening application;
  • Train new clients on the billing process;
  • Assist other departments to obtain information and forms needed from clients to perform searches;
  • Perform other duties as assigned.

 

What you bring:

  • A positive, solution focussed attitude;
  • An interest in learning more about application support and service delivery;
  • An interest in continuous improvement;
  • Ability to maintain regular and punctual attendance;
  • You work well independently but understand the importance of teamwork;
  • Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

 

Preferred Qualifications:

  • High School Diploma or equivalent required;
  • 1 - 2 years of experience in a Clients Services Department in a call center environment;
  • Working knowledge of G-Suite and Microsoft office products;
  • Experience in Salesforce preferred;
  • Proven ability to build, nurture, and retain client relationships;
  • Able to sit at a desk and working on a computer for prolonged periods of time;
  • Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.

 

What we bring:

  • Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; 
  • Health: Save money on insurance with 100% employer-paid insurance premiums.
  • Wellness:  If physical wellness is important to you, we provide discount gym memberships or work out for free in the onsite gym. 
  • Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success.
  • Outstanding Culture: Our company outings and team-building events are a crucial part of building supportive teams that are crucial to our values.

 

What are the next steps?

Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview.

 

Verified First is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status to any protected status.

 

Skills for Client Service Representative

The job skills required for Client Service Representative include client service, Microsoft Office, Written Communication, Billing, Call center etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Client Service Representative

The following is the career advancement route for Client Service Representative positions, which can be used as a reference in future career path planning. As a Client Service Representative, it can be promoted into senior positions as an Account Services Representative Sr that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative. You can explore the career advancement for a Client Service Representative below and select your interested title to get hiring information.

How to Become a Client Service Representative

If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.

Step 1 Understand the job description and responsibilities of a Client Service Representative

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Step 2 Knowing the best tips for becoming a Client Service Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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