Position: Client Services Representative

Status: Full-Time

FLSA Code: Non-Exempt

About Us:

Verified First is a fast-growing tech company on a mission to deliver cutting-edge HR technology that transforms the way organizations protect their people. Recognized as a “Best Places to Work in Idaho,” we work hard to play hard. We’re a bunch of goal-setters that dream big and win bigger. When you’re a part of the Verified First team, you can be sure we’ll invest in you as both a professional and a human. We’re looking for people like you-- ambitious, hard-working, and a little goofy-- to join our team!

Summary:

The Client Services Representative will assist our clients with questions, concerns, and educate them on Verified First’s products and services. The successful person in this role will encourage a direct and positive relationship between Verified First and our clients.

How our Client Services Representative spends their time:

• Provide world-class service for client inquiries via email, phone, or chat in a professional and empathetic manner;
• Meet the goals of the Client Service team around response times and resolution times for client cases; 
• Educate clients on searches, forms needed for searches, and the adverse action process;

• Assist clients with creating new user accounts, processing orders, and training clients how to use the background screening application;
• Train new clients on the billing process;
• Assist other departments to obtain information and forms needed from clients to perform searches;
• Perform other duties as assigned.

What you bring:

• A positive, solution focussed attitude;
• An interest in learning more about application support and service delivery;
• An interest in continuous improvement;
• Ability to maintain regular and punctual attendance;
• You work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

Preferred Qualifications:

• High School Diploma or equivalent required;
• 1 - 2 years of experience in a Clients Services Department in a call center environment;
• Working knowledge of G-Suite and Microsoft office products;
• Experience in Salesforce preferred;
• Proven ability to build, nurture, and retain client relationships;
• Able to sit at a desk and working on a computer for prolonged periods of time;
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.

What we bring:

• Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; 
• Health: Save money on insurance with 100% employer-paid insurance premiums.
• Wellness:  If physical wellness is important to you, we provide discount gym memberships or work out for free in the onsite gym. 
• Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success.
• Outstanding Culture: Ourcompany outings and team-building events are a crucial part of building supportive teams that are crucial to our values.

What are the next steps?

Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview. 

Verified First is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status to any protected status.