Company Description

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

Veolia is the world's leading environmental services company with ~213,000 employees globally and a 170-year history. We help our customers address their environmental and sustainability challenges in energy, water and waste. That means improving our clients’ energy efficiency, better managing their water and wastewater, and recovering resources from their wastes. We do this in a safe, cost-effective and innovative manner for cities, governments, campuses, businesses, and industries.

Job Description

Position Purpose:

Within the North America Municipal Water Contract Operations Business Unit, we are looking for a Manager of Sales Efficiency & Commercial Excellence to join our Sales and Marketing Division. The candidate will report directly to the SVP Sales and Marketing, and work closely with regional presidents, regional VPs, Sales team, communications, technical staff and senior management to support all growth initiatives of the company. 

Primary Duties/Responsibilities:

• Develop and maintain effective sales processes (Win Process) for Municipal Water (water and wastewater) Contract Operations and Capital Project Management of Veolia North America, across the US.
• Develop and monitor effective digital tools for the commercial growth of the Operations & Maintenance and CPM (Capital Project Management), including but not limited to, Salesforce (Veolia’s Customer Relationship Management Platform).
• Monitor progress via growth targets, analyze commercial pipelines.
• Manage the monthly/quarterly commercial performance reporting for Veolia North America and the Veolia group.
• Support the business developers in the use of digital commercial tools, implementation of the best practices and processes, provide training and demonstration if necessary.
• Support the Net Promoter Score, a Veolia Group strategic initiative aiming at assessing customer relationships on an annual basis, by cooperating with regional VPs, Sales team, Veolia North America Development, Strategy and Innovation team and the corporate Communication team.
• Benchmark good practices within Veolia group and other BUs such as Veolia France, etc.
• Perform data analysis, define contracts portfolio footprint.
• Lead and manage lessons learnt as well as loopback analyses, document what works well and what can be improved in our commercial approach and practices.
• Help prepare sales plans, growth strategy, long-term goals and budgets. You will also help put together presentations for executives, organize workshops and assist in facilitating group meetings.
• Communicate and influence at a senior level. 
• Support marketing initiatives as needed.

Qualifications

Education/Experience/Background:

• Bachelor's degree with an emphasis in Sales, Business or other related field; Master or other advanced degrees a plus
• A minimum of 7 years of experience in Commercial Excellence, Sales Efficiency, Strategy and Marketing
• Experienced in process design and implementation, data analysis 
• In-depth knowledge of CRM software such as Salesforce

Knowledge/Skills/Abilities:

• Serious, autonomous, rigorous, committed to delivering result with good quality by respecting the timeline.
• Team player with positive attitude and ability to work in a matrix organization.
• Collaborative and creative team player with drive for innovation and continuous improvement of systems, processes, and tools.
• Self-starter with strong organization, project management, time management, and problem-solving abilities.
• Ability to organize and manage multiple deadlines, adapting and prioritizing tasks
  Excellent verbal and written communication skills with the ability to work with people at all levels of the organization.
• Ability to absorb and synthesize a large amount of information.
• Passionate and curious to learn and assume new responsibilities.
• Ability to handle confidential or sensitive information.
• Proficient with Google Suite.

Additional Information

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.