Responsibilities:

• Work with Team Members, service providers, and customers to set up new installations of equipment.
• Follow up of services rendered to customers, and closeout completed service tickets.
• Provide any needed training for new equipment.
• Assist customers through continual support of equipment, and complete required actions for resolution.
• Assist in the completion for the final evaluation of product and if needed, and connection to the cloud management system
• Potentially provide field support and assistance occasionally
• Quickly understand various vending equipment and services

Requirements:

• High School Diploma or Higher
• 2 Years customer service or call center support experience in equipment support
• Proficient Microsoft office related tools
• Excellent verbal and written communication skills
• Strong listening skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to lift up to 20 pounds occasionally

As a member of the Technical Support team you assist customers with vending machine issues remotely by phone and through live chats. You will utilize company databases and documentation to diagnose customer issues and provide solutions. Resolution may require processing a part order and/or creating a Service Repair Order (SRO) and dispatching a field technician. You must satisfy all parts and service concerns of all customers ensuring that parts arrive ready for install and if service is required it is performed at the highest level. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.