A Project Manager will act as senior liaison for high-profile clients, prioritizing client satisfaction, promoting new services, setting targets, and ensuring healthy relationships exist between the company and its customers. They also follow up on complaints and questions from clients and present their performance to management and will oversee and manage client relationships and partnership.

Optimal candidates should have excellent interpersonal skills, confidence, and the ability to lead a team of 150 janitorial staff. A top-notch national account manager will bring skills as a negotiator, problem solver, and thought leader to the table.

Duties / Responsibilities:

• Building a trusting and professional relationship with clients
• Lead and conduct meetings with clients and account managers
• Ensuring that all accounts are looked after and maintained
• Manage schedules and staffing levels
• Following up on complaints and queries on behalf of clients
• Promoting new services and products to clients in your area
• Reporting to senior management on the status of your accounts
• Trains and manages employees and vendors to ensure all client processes, procedures, guidelines, regulations, and expectations are adhered to
• Develops and maintains strategic customer relationships
• Serves as liaison between clients and departments / divisions
• Conducts service review meetings with clients concerning company performance, vendor performance and potential process improvements
• Surveys buildings for staffing purposes and cost evaluations
• Maintains labor and account budgets
• Examines work completion in accordance with contract deliverables
• Monitors quality control throughout assigned facilities
• Sustains focus on safety through onsite observations and / or inspections
• Other duties as assigned or requested

Required Skills / Abilities:

• Bachelor's degree preferred.
• 7-10 years of experience as an operations specialist or in a similar role, including managing event janitorial
• Experience at interfacing at all levels throughout an organization
• PC literate – understanding of how to use the technology as a tool
• Ability to communicate with all levels within a client’s management structure.
• Good team player and manager
• Able to command credibility and be able to influence
• Experience in janitorial industry preferred.
• Experience managing multiple locations.
• Must possess a valid driver’s license.
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality

Physical Requirements

Applicants for this role must be able to:

• Able to hear and speak into a telephone
• Close visual work on a computer terminal
• Lift boxes and packages weighing up to 30 pounds
• Lift, bend, squat, and stretch to move boxes, parcels, and shipments
• Climb flights of stairs multiple times a day
• Standing for extended periods of time

Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.