You haven't searched anything yet.
Customer Success Manager
Your Role:
The Customer Success Manager (CSM) is a critical role at Vectra and is responsible for developing and managing Vectra’s customers in an assigned region. You will own the relationships with your customers, connecting with key business executives, security and IT stakeholders to develop an understanding of their strategic business needs and goals.
Your Impact:
Leveraging this customer knowledge and your expertise in Vectra products and cybersecurity, you will provide an ongoing adoption and industry best practices strategy to ensure your customers understand and maximize value from their investment in Vectra.
This role demands interaction with enterprises at the senior level (CISO), as well as with technical staff within the IT and Security organization.
Responsibilities:
Requirements:
Successful candidates will have a solid technical foundation in network security and enterprise software, a proven track record of successfully interfacing with customers on both technical and non-technical levels, strong business acumen and sales experience, and above all a passion for ensuring a top quality customer experience.
Vectra Total Rewards
Our competitive total rewards package includes cash compensation within the following range: Range Type: On-Target Earnings USD $170,500 - $230,700. Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position.
Full Time
$111k-152k (estimate)
11/20/2022
02/27/2023
vectra.ai
SAN JOSE, CA
3,000 - 7,500
2011
Private
JOSEPH COOK II
$10M - $50M
Vectra is a California-based AI platform that offers cloud security, ransomware detection, threat hunting and related solutions for sectors such as healthcare and education.
The following is the career advancement route for Customer Success Manager (East Coast) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (East Coast), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (East Coast). You can explore the career advancement for a Customer Success Manager (East Coast) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.