This is a hybrid role: 3 days in office, 2 days remote. Candidates will have the option to be fully remote after 3 months. The Manager of Clinical Communication oversees VCU Health Systems Clinical Communication systems, including Ascom, Vocera, Maas360, Intune, cell phone device and plan management, alert, and alarm integration engines and Rauland integration, video teleconferencing, and telehealth support. This role will help develop and implement the strategies set forth by the clinical communications steering committee, focusing on integrated communications, and creating workflows integrated with existing or new clinical communication technologies. The Manager of Clinical Communication provides leadership and direction for the mobility services and video teleconferencing teams in addition to planning and managing all clinical communication technology platforms. This role also partners with various functional VCU Health teams and IT departments to support the strategic vision and mission. Essential Job Statements Facilitate and coordinate setting the vision, developing a roadmap, and providing operational direction for clinical communication and collaboration programs and mobile devices and applications across the system. Establishing a governance structure which engages stakeholders in the decisions, engages them in the programs and leverages their feedback to meet the organizational goals. Establishing clinical communication and collaboration as a systematic program, driving the program through business and operations Working with clinical users and information technology experts to ensure ideal experiences and ensures that mission-critical and patient-critical applications are working to their fullest potential. Using data and analytics to understand utilization and identify areas of improvement Understanding the mobility industry and working closely with vendor partners, continually seeking to ensure the ongoing progressive improvements in the use of the technology. Ensure responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system. Demonstrate personal ownership and accountability for safety across the area of responsibility by role modeling daily key concepts of a high reliability organization as personal work habits. Perform other duties as assigned and/or participates in special projects to support the mission of VCUHS and the Department. Patient Population Not applicable to this position. Employment Qualifications Required Education: Bachelor’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience. Preferred Education: Master’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program. Related certification preferred Licensure/Certification Required: N/A Licensure/Certification Preferred: N/A Combination of education and experience in lieu of a degree will be accepted. Minimum Qualifications Years and Type of Required Experience Five (5) years’ experience in relevant IT field. Two (2) years’ supervisory experience. Two (2) years’ experience working with Clinical Systems experience preferred. Seven (7) years’ experience in relevant IT field and five years of leadership experience preferred. Other Knowledge, Skills and Abilities Required: Demonstrated capability for problem solving decision-making, sound judgement, and assertiveness. Adaptable, open to change, and able to work in ambiguous situations and respond to new information or unexpected circumstances. Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture. Works well under pressure and manage several responsibilities with ease and composure. Advanced interpersonal, written, and oral communication skills. Solid leadership skills. Cultural Responsiveness Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. Other Knowledge, Skills and Abilities Preferred: N/A Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. Required to car travel to off-site locations, occasionally in adverse weather conditions. May have periods of constant interruptions. Physical Requirements Lifting/ Carrying (0-50 lbs.) Work position: Sitting Additional Physical Requirements/ Hazards Manual dexterity (eye/hand coordination) Hear alarms/telephone/tape recorder Repetitive arm/hand movements Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change The Manager of Clinical Communication oversees VCU Health Systems Clinical Communication systems, including Ascom, Vocera, Maas360, Intune, cell phone device and plan management, alert, and alarm integration engines and Rauland integration, video teleconferencing, and telehealth support. This role will help develop and implement the strategies set forth by the clinical communications steering committee, focusing on integrated communications, and creating workflows integrated with existing or new clinical communication technologies. The Manager of Clinical Communication provides leadership and direction for the mobility services and video teleconferencing teams in addition to planning and managing all clinical communication technology platforms. This role also partners with various functional VCU Health teams and IT departments to support the strategic vision and mission. EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4. Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.