POSITION SUMMARY
JOB SUMMARY
The Customer Service Representative is responsible for assisting the citizens and customers of the City of Fairburn by providing superior customer service while handling a variety of customer account and billing issues.
SCHEDULE: Normal operation hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. ESSENTIAL DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
Performs reception functions; operates a multi-line telephone system, answers incoming telephone calls, and greets visitors/callers; ascertains nature of business and directs callers/visitors to appropriate personnel; records/relays messages; retrieves messages from voice mail or answering machine; initiates and returns calls as necessary.
Performs customer service functions in person and by telephone, providing information/assistance regarding city utilities, phone numbers, services, procedures, forms, fees, or other issues; refers callers/visitors to appropriate departments or agencies; responds to routine questions/complaints, researches problems, and initiates problem resolution
Processes purchasing documentation; receives purchase order requests and assigns numbers; issues purchase order to appropriate person/company.
Processes invoices for payment; reviews invoices for accuracy, ensures invoices are routed to Accounts Payable and approved.
Monitors inventory of department supplies and forms; ensures availability of adequate materials to conduct work activities; initiates requests/orders for new or replacement supplies.
Processes work orders; receives work order requests and assigns numbers
Assist Billing Clerk. as needed with monthly preparation of billing.
Performs other related duties as assigned.
MINIMUM QUALIFICATIONS:
QUALIFICATIONS
Education and Experience:
High school diploma or GED; supplemented by two (2) years of related experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Licenses or Certifications:
Valid State of Georgia driver"s license;
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
Knowledge, Skills and Abilities:
Knowledge of basic arithmetic operations. Knowledge of computer data entry systems and word processing applications.
Knowledge of basic principles and practices of customer service.
Knowledge of basic accounting, billing processes and procedures.
Ability to exchange information for the purpose of clarifying details within well-established policies, procedures and standards.
Ability to communicate clearly and effectively, both orally and in writing, by using correct English grammar, spelling, and punctuation.
Ability to establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public.
Ability to type accurately at a speed of at least 25 words per minute.
PHYSICAL DEMANDS & WORK CONDITIONS
PHYSICAL DEMANDS
The work is sedentary work which requires exerting up to 10 pounds of force. Work requires the ability to exert light physical effort which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight. Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.
WORK ENVIRONMENT
Work is performed in an office environment. Essential functions are regularly performed without exposure to adverse environmental conditions. Disclaimer
The City of Fairburn is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. In compliance with the American Disabilities Act (ADA) reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. Prospective and current employees are encouraged to discuss accommodations with the employer.